Team Leader - Data Enrichment & Validation

TEAM LEADER - Data Enrichment & Validation<br><br>Rate: £240 p/d via Rockford Payroll<br><br>Equivalent Annual Salary: £47,236.25<br><br><strong> <strong>Agreed Contractor Rate: £181.68(Post deduction of all employer costs)<br><br><strong> <strong>Traditional Day Rate Equivalent: £240<br><br><strong><strong>Location: Remote<br><br><strong>Hours: Full Time<br><br><strong><strong>Start Date: ASAP<br><br><strong><strong>THE ROLE<br><br>We are currently looking for Team Leaders to work as part of a high-quality team helping a major financial service provider deliver a past business review project focused on investment product sales. You will be working in a results-orientated and fast paced environment, where your core responsibility will be to lead teams of case reviewers/ redress handlers/ admin handlers/ telephony agents to support them in delivering accurate and timely results for the client and its customers.<br><br><ul><li> Support team to achieve productivity/quality targets</li><li> Learn and understand the process in depth</li><li> Conduct Process Confirmations (Buddying in/Observing Team) </li><li> Resolve any underlying or ongoing issues with individual team members or the group as a whole</li><li> Make appropriate risk-based escalations and performance development plans for individual team members</li><li> Work collaboratively with operational and support functions conducting impact assessments and training needs identification</li><li> Deliver training through one-to-one and group sessions</li><li> Embed QC feedback through one-to-one and group coaching</li><li> Manage operational risk by ensuring governance and control processes are followed by your team</li><li> Where applicable, attend client facing meetings and discuss technical aspects of your team reviews (on a case-by-case basis) e.g. Case Clinic<br><br></li></ul><strong>EXPERIENCE / SKILLS REQUIRED:<br><br><strong>Essential   <br><br>Extensive team leader experience managing teams within financial services, Remediation or complaint handling operational experience preferred <br><br>Proficient at MI tracking, reporting case status to management and progressing against deadlines<br><br>Effective at issue resolution, appropriate risk-based escalations and performance development/ coaching of teams<br><br>Excellent facilitation, presentation and delivery skills with knowledge of financial service products and providers<br><br>Able to adapt to change, often at pace, and bring others with them<br><br>Stakeholder management and the ability to manage relationships and work at all levels<br><br>Proficiency in MS office (Microsoft Excel, PowerPoint, Word etc)<br><br>Ability to be flexible and reliable when working under pressure<br><br>Attention to detail<br><br>Sound decision making and organisational skills<br><br>Ability to work remotely/ independently & as part of a rapidly growing Technical team<br><br>Demonstrate an ability to work with honesty, integrity and trustworthiness<br><br>Maintain high standards of professionalism and competence<br><br><strong>Desirable<br><br>Experience of managing a team handling inbound & outbound customer calls<br><br><br><br><br><br></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong>