Experienced Customer Success Specialist – Full Remote Night Shift Opportunity for Mandarin and English Speakers

Introduction to arenaflex

arenaflex is a leading innovator in the digital landscape, committed to delivering exceptional customer experiences through cutting-edge solutions. As a pioneer in the industry, we recognize the importance of a dedicated and skilled team that can provide top-notch support to our clients. Our customer success specialists are the backbone of our operations, ensuring seamless interactions and fostering long-term relationships with our valued customers. We are now seeking talented and motivated individuals to join our team as Customer Success Specialists, working on a full remote basis, with a focus on night shift operations.

Job Overview

In this critical role, you will serve as the primary point of contact for customers utilizing our food ordering app, addressing their inquiries, concerns, and providing essential information through inbound and outbound phone calls. Your expertise in Mandarin and English, both spoken and written, will be invaluable in catering to our diverse customer base. As a Customer Success Specialist at arenaflex, you will be responsible for delivering exceptional customer service, resolving issues efficiently, and upholding our brand's reputation for excellence.

Key Responsibilities:

• Assist customers in placing online orders, ensuring a smooth and hassle-free experience.
• Provide comprehensive support through phone calls, addressing customer queries and concerns in a professional and courteous manner.
• Process payments securely, adhering to our stringent data protection policies and procedures.
• Proactively support customers, identifying and escalating priority issues to ensure timely resolutions and maintain our high service standards.
• Collaborate with the team to improve customer support processes, sharing insights and best practices to drive continuous improvement.
• Maintain and improve service quality, staying up-to-date with our products and services to provide accurate and informative support.

Qualifications and Skills

To excel in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. These include:

• Education: A Bachelor's Degree, Diploma, or equivalent in any field, demonstrating your ability to learn and adapt in a fast-paced environment.
• Work Experience: At least 6 months of experience in customer support, with call center experience being advantageous but not mandatory. Fresh graduates are also encouraged to apply, as we provide comprehensive training and development opportunities.
• Language: B2 level proficiency in English, with the ability to communicate effectively and professionally with customers and colleagues.
• Interpersonal Skills: A customer service-oriented approach, active listening skills, and the ability to handle inquiries in a professional and courteous manner.
• Technical Skills: A typing speed of at least 40wpm with 90% accuracy, proficiency in Microsoft Windows and Office, and the ability to learn our proprietary systems and software.

Essential Competencies:

• Excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues efficiently.
• Adaptability and flexibility, with the ability to work in a fast-paced, dynamic environment and adjust to changing priorities and deadlines.
• A strong customer focus, with a commitment to delivering exceptional service and support to our valued customers.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our team members, providing opportunities for career advancement, training, and education. As a Customer Success Specialist, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer support and our proprietary systems.
• Regular performance feedback and coaching, to help you achieve your goals and develop your career.
• Opportunities for career advancement, with the potential to move into leadership or specialized roles within our organization.

Work Environment and Culture

arenaflex is proud of its diverse and inclusive work environment, where team members are valued and respected for their contributions. As a remote team member, you will be part of a global community, connected through our digital platforms and tools. Our culture is built on the principles of:

• Collaboration: We work together as a team, sharing knowledge and expertise to achieve our goals.
• Innovation: We encourage creativity and innovation, embracing new ideas and approaches to drive growth and improvement.
• Customer Focus: We are committed to delivering exceptional customer experiences, exceeding expectations and building long-term relationships.

Compensation and Benefits

arenaflex offers a competitive compensation package, with a salary range of RM 3,000++ and extra allowances provided. Our benefits include:

• Flexible Working Hours: With the opportunity to work from the comfort of your own home, you can enjoy a better work-life balance and increased flexibility.
• Comprehensive Training: We invest in the development of our team members, providing comprehensive training and education to enhance your skills and knowledge.
• Opportunities for Growth: With a growing organization, there are opportunities for career advancement and professional development, helping you to achieve your goals and aspirations.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Success Specialist at arenaflex, you will be part of a dynamic and innovative team, working together to drive growth and success. With a competitive compensation package, comprehensive training, and opportunities for career advancement, this is an ideal role for those looking to take their career to the next level. Apply now to join our team and start your journey with arenaflex!