**Experienced Team Leader – Customer Service and Operations Management at arenaflex**

At arenaflex, we are committed to delivering exceptional customer experiences through our cutting-edge contact center, which specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email, and other digital channels. As a highly engaged team, we pride ourselves on exceeding customer expectations, building relationships, and fostering a culture of career progression and recognition. **About arenaflex** arenaflex is a leading retail corporation that has been revolutionizing the way people shop and interact with their favorite brands. With a strong focus on innovation, customer satisfaction, and employee development, we have created a dynamic work environment that encourages growth, collaboration, and success. Our contact center is a critical component of our customer service strategy, handling over 10 million contacts per year and providing a seamless experience for our customers. **Job Summary** We are seeking an experienced Team Leader to join our contact center team at arenaflex. As a Team Leader, you will be responsible for leading a high-performing team of customer service representatives, providing guidance and support to ensure exceptional customer experiences. You will be the driving force behind our team's success, fostering a culture of excellence, and promoting a positive and inclusive work environment. **Key Responsibilities** * Lead a team of customer service representatives, providing coaching, guidance, and feedback to ensure exceptional customer experiences * Develop and implement strategies to improve customer satisfaction, service level metrics, and team performance * Collaborate with other departments to resolve customer issues, improve processes, and drive business results * Provide technical support to agents, ensuring they have the necessary tools and resources to perform their jobs effectively * Foster a positive and inclusive work environment, promoting a culture of respect, empathy, and teamwork * Develop and implement training programs to enhance agent skills and knowledge * Analyze customer feedback and metrics to identify areas for improvement and implement changes * Stay up-to-date with industry trends, best practices, and arenaflex's customer service strategy * Collaborate with other teams to develop and implement business strategies that drive growth and revenue **Essential Qualifications** * 2+ years of experience in a customer service or contact center leadership role * Proven track record of leading high-performing teams and driving business results * Excellent communication, coaching, and interpersonal skills * Ability to analyze data, identify trends, and make informed decisions * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced, dynamic environment * High school diploma or equivalent required; bachelor's degree preferred **Preferred Qualifications** * Experience working in a retail or e-commerce environment * Knowledge of customer relationship management (CRM) software and other contact center technologies * Experience with quality assurance and quality control processes * Certification in customer service, leadership, or a related field * Fluency in multiple languages **Skills and Competencies** * Strong leadership and management skills * Excellent communication, coaching, and interpersonal skills * Ability to analyze data, identify trends, and make informed decisions * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced, dynamic environment * High level of emotional intelligence and empathy * Strong business acumen and understanding of customer service strategies * Ability to adapt to changing priorities and deadlines * Strong technical skills, including proficiency in CRM software and other contact center technologies **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to the growth and development of our associates. As a Team Leader, you will have opportunities to: * Develop and implement training programs to enhance agent skills and knowledge * Collaborate with other teams to develop and implement business strategies that drive growth and revenue * Participate in arenaflex's leadership development program, which includes training, mentorship, and coaching * Take on additional responsibilities and leadership roles within the contact center * Pursue certifications and continuing education opportunities to enhance your skills and knowledge **Work Environment and Company Culture** arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. As a Team Leader, you will be part of a high-performing team that is passionate about delivering exceptional customer experiences. Our contact center is a fast-paced, dynamic environment that requires flexibility, adaptability, and a strong work ethic. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Salary: $60,000 - $80,000 per year, depending on experience * Benefits: medical, dental, vision, 401(k) matching, and paid time off * Perks: flexible work schedule, remote work options, and a fun and inclusive work environment * Professional development opportunities: training, mentorship, and coaching to enhance your skills and knowledge **Conclusion** If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Team Leader, you will have the opportunity to lead a high-performing team, develop and implement strategies to improve customer satisfaction, and drive business results. Join our dynamic and inclusive work environment and take the first step towards a rewarding and challenging career at arenaflex. Apply for this job