**Experienced Operations Manager – Global Frameworks and Customer Experience Development**

At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As an experienced Operations Manager, you'll play a critical role in shaping our global frameworks and customer experience development strategies. If you're a results-driven leader with a passion for process improvement and team development, we want to hear from you. **About arenaflex** arenaflex is a leading global logistics company dedicated to providing fast, reliable, and secure transportation and logistics services. With a strong commitment to innovation and customer satisfaction, we're constantly seeking ways to improve our operations and enhance the customer experience. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our mission. **Job Summary** As an Operations Manager, you'll be responsible for designing, implementing, and maintaining global frameworks, processes, and systems to drive business growth, improve customer satisfaction, and enhance operational efficiency. You'll lead cross-functional teams, drive process improvements, and develop strategies to achieve business objectives. Your expertise will be essential in driving the development and implementation of our Quality Driven Management (QDM) approach, ensuring consistency and excellence across our global operations. **Key Responsibilities** * Design, develop, and implement global frameworks, processes, and systems to drive business growth, improve customer satisfaction, and enhance operational efficiency. * Lead cross-functional teams to drive process improvements, develop strategies, and achieve business objectives. * Develop and implement the Quality Driven Management (QDM) approach, ensuring consistency and excellence across our global operations. * Collaborate with global partners to drive cross-provincial advancing and interaction normalization. * Perform, review, investigate, plan, execute, and circle back on all other obligations and drives as allocated. * Develop and implement preventive measures to ensure compliance and framework capability as planned. * Establish business continuity plans and ensure their effectiveness. * Ensure client responsibilities are quantifiably estimated and reported; and, that continuous improvement tools are used to target areas where client retention is at risk. * Drive the development and support of work strategies, best practices, and job guidelines according to design standards to ensure the safety of our employees and the public, promote compliance, increase efficiency, and achieve both service level and productivity targets. * Drive the coordination of global cargo shipping capabilities (e.g., CargoWise) while normalizing framework design and use in accordance with global cycle, internal policies, and methods, and global regulatory requirements. * Focus on request, arrangement abilities to guarantee advancements support business and client needs; and, support appropriate testing and approval of technology changes to ensure framework capability as planned. **Essential Qualifications** * Four-year degree or equivalent in a related field; Master's degree preferred. * Six Sigma, Lean, or other ASQ continuous improvement certifications (e.g., FedEx QDM Master) highly preferred. * Proven experience in driving execution, management, and coordination of Cargowise into the global shipping frameworks scene and plan, development, and execution of digital capabilities and solutions required. * Agile, PMP, or similar certification highly preferred. * Demonstrated change management and project management experience driving functional excellence continuous improvement drives for cross-functional tasks. * Significant related experience in overseeing and driving high-performing teams, improving processes, and changing business activities. * Strong industry knowledge, demonstrated effective management experience, human relations, and interpersonal skills required. **Preferred Qualifications** * Experience in a similar role or industry. * Familiarity with global logistics and transportation operations. * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and adapt to changing priorities. **What We Offer** * Competitive salary and benefits package. * Opportunity to work with a global leader in logistics and transportation. * Collaborative and dynamic work environment. * Professional development and growth opportunities. * Recognition and rewards for outstanding performance. * Flexible work arrangements, including remote work options. **How to Apply** If you're a motivated and results-driven leader with a passion for process improvement and team development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job