Customer Care Advocate

<p>Are you an experienced customer service professional looking for an opportunity to make a difference in people’s lives? MetLife is currently searching for a Customer Care Advocate to join our team. We are looking for an organized, customer-focused professional who is passionate about providing the best service possible to our customers.The successful candidate will possess strong problem-solving and communication skills, and have the ability to think quickly and work well under pressure. They must be able to take initiative and have a strong attention to detail. Previous experience in a customer service role is essential, with an understanding of customer service best practices. The ideal candidate will have experience working with customer relationship management (CRM) software, and be tech-savvy with the ability to quickly learn and navigate new technologies.This is an opportunity for an energetic, reliable, and detail-oriented individual to make a lasting difference in the lives of MetLife’s customers. If you are interested in joining a dynamic, customer-focused team and have the qualifications to back it up, we want to hear from you! Responsibilities: Provide excellent customer service to MetLife's customers in a timely and friendly manner. Troubleshoot customer inquiries and resolve customer complaints. Utilize customer relationship management (CRM) software to maintain accurate customer records. Follow up with customers to ensure a satisfactory resolution to their inquiries. Act as the first point of contact for customer inquiries and direct customers to the appropriate departments. Quickly learn and navigate new technologies. Remain up-to-date on MetLife policies and procedures. Ensure customer satisfaction by providing accurate and timely information. Develop and maintain positive relationships with customers. Monitor customer feedback and suggest improvements to the customer service process.</p><p>MetLife is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>