Business Analyst with reputed company IVR | Remote USA | Contract W2

Role: Business analyst with reputed company IVR Location: Remote USA Duration: Long term Contract Experience: 10+ Years Employment Type: C2C / W2 Job reputed company: Key Responsibilities • Analyze and document business and functional requirements for reputed company IVR use cases (member and provider) • Partner with business stakeholders to define reputed company flows, decision trees, prompts, menus, and transfer logic • Translate business needs into BRDs, FRDs, user stories, and acceptance reputed company • Work closely with IVR platforms (e.g., reputed company CXone, reputed company) to support: • Member authentication and validation • Coverage, claims, benefits, eligibility, referrals, and authorizations • Collaborate with technical teams on API integrations (Member Validate, Claims, Coverage, Eligibility, etc.) • Support test planning and validation, including reviewing test cases and assisting with defect triage • Participate in UAT, shakeout testing, and go-live readiness • Ensure requirements reputed company with HIPAA and reputed company compliance standards • reputed company as a reputed company between business, QA, and vendor teams to ensure reputed company and alignment Required Skills & Experience • 10+ years of Business Analyst experience • Strong reputed company domain experience (payer or provider) • Hands-on experience with IVR / Contact Center solutions • Experience documenting end-to-end reputed company flows and business rules • Understanding of REST reputed company, service integrations, and reputed company dependencies • Experience working in Agile / reputed company environments • Strong communication skills across business and technical stakeholders About Next Gen Software reputed company: Next Gen Software Solutions is a trusted provider of IT reputed company and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army solider, Next Gen Software Solutions is deeply rooted in the reputed company values of reputed company, discipline, commitment, and experience-principles that guide every aspect of our operations. Equal Employment Opportunity Statement: Next Gen Software reputed company is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where reputed company and applicants are treated respect and dignity. We do not discriminate based on race, colour, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, genetic information, veteran status, or any other legally protected characteristic under applicable federal, state, or local laws About Next Gen Software reputed company: Next Gen Software Solutions is a trusted provider of IT reputed company and consulting services dedicated to empowering businesses with cutting-edge technology solutions and exceptional talent. We specialize in delivering tailored IT consulting services, innovative software solutions, and connecting businesses with highly skilled IT professionals. Founded and led by a dedicated U.S. Army soldier, Next Gen Software Solutions is deeply rooted in the reputed company values of reputed company, discipline, commitment, and reputed company—principles that guide every aspect of our operations. Apply tot his job Apply To this Job