BILINGUAL CUSTOMER SERVICE / Mandarin

Job Summary We are seeking a Bilingual Customer Service Representative fluent in Mandarin and English to join our dynamic team. This role involves providing exceptional client support and ensuring customer satisfaction through effective communication, problem-solving, and data management. The ideal candidate will be a proactive communicator with strong computer skills, capable of handling diverse customer inquiries via phone, email, and chat. This position offers an excellent opportunity to contribute to a customer-centric organization committed to delivering quality service across multicultural markets. Duties • Respond promptly and professionally to customer inquiries via phone, email, and chat in both Mandarin and English. • Assist clients with account information, product details, billing questions, and service issues. • Conduct outbound calls to follow up on customer requests or promote relevant services. • Accurately enter and update customer data within the company’s database systems. • Handle cash transactions and process payments securely when required. • Maintain high standards of phone etiquette and communication skills to ensure positive interactions. • Analyze customer feedback and service trends to recommend improvements. • Collaborate with sales teams to identify opportunities for client engagement and support retention efforts. • Manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment. Skills • Multilingual proficiency in Mandarin and English with excellent verbal and written communication skills. • Previous experience in call center environments or customer support roles. • Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy. • Demonstrated ability in data entry, typing accuracy, and analysis skills. • Familiarity with outbound calling techniques and call center best practices. • Knowledge of sales principles and client service strategies. • Ability to handle cash transactions accurately and securely. • Exceptional phone etiquette combined with clear, professional communication skills. • Strong organizational skills with the ability to multitask effectively under pressure. • Experience with customer relationship management (CRM) software is a plus. Join our team if you are passionate about delivering outstanding customer service in a multilingual environment. We value proactive individuals who thrive on building positive relationships with clients while supporting our company's growth objectives. #GlobalEmp Job Type: Full-time Pay: $16.00 per hour Expected hours: 36 per week Benefits: • Work from home Application Question(s): • Graduate of at least high school from US, or most recent school located in the US. Education: • High school or equivalent (Required) Experience: • Telephone customer service: 1 year (Required) Language: • Mandarin (Required) Work Location: Remote Apply tot his job Apply To this Job