**Experienced Part-Time Chat Operator – Automotive Industry Expertise**

At arenaflex, we're on a mission to revolutionize the automotive industry by providing innovative solutions that drive sales and customer satisfaction. As a Part-Time Chat Operator, you'll play a vital role in our team, engaging with customers and representing our automotive dealer clients favorably. If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the automotive industry. Our team is dedicated to delivering exceptional customer experiences and helping our clients achieve their sales goals. We're a relaxed, yet professional and fun environment to work in, and we're seeking like-minded individuals to join our team. **Job Summary** As a Part-Time Chat Operator, you'll be responsible for engaging with customers via online chat, providing accurate information about our products and services, and helping our clients generate revenue. You'll work in a fast-paced environment, using your excellent communication skills and ability to multitask to provide top-notch customer service. **Responsibilities** - Handle a wide variety of customer inquiries via online chat, providing accurate and timely responses. - Provide detailed information about our products and services, including features, benefits, and pricing. - Narrow down on appointment information to schedule appointments and ensure seamless communication with customers. - Capture customer contact information for lead generation and client review, ensuring accurate data entry and follow-up. - Summarize interactions based on customer needs for client review, providing valuable insights and feedback. - Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on industry trends and developments. - Collaborate with our team to resolve customer complaints and issues, ensuring a positive experience for all customers. **Qualifications** - Previous experience in retail customer service or the automotive industry is preferred, but not necessary. - Basic internet and window-based computer skills, with the ability to learn and adapt to new technologies. - Strong ability to multitask, with a focus on providing excellent customer service in a fast-paced environment. - Positive and professional demeanor, with excellent written and verbal communication skills. - Ability to adapt to change and enjoy a quick-paced work environment. - Strong problem-solving skills, with the ability to think critically and resolve customer complaints. **Requirements** - Must be able to type at least 35 WPM, with a preference for 40 WPM or above. - Must have your own computer or laptop with a webcam, second monitor, microphone, and external mouse. - Quiet, dedicated work space free from distractions, as this is a remote position. - Ability to attend 4 weeks of full-time remote training, Tuesday - Saturday between the hours of 11:00 am-7:30 pm EDT. **Training and Development** At arenaflex, we're committed to providing our team members with the training and development they need to succeed. As a Part-Time Chat Operator, you'll receive on-the-job training via Zoom, covering topics such as: - Our products and services - Customer service best practices - Industry trends and developments - Technical skills and software training **Compensation and Benefits** As a Part-Time Chat Operator, you'll receive a competitive hourly rate of $13 per hour. We also offer a range of benefits, including: - Flexible scheduling to accommodate your needs - Opportunities for career growth and advancement - A fun and supportive work environment - Access to ongoing training and development opportunities - A comprehensive benefits package, including health insurance, paid time off, and more. **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer experiences and helping our clients achieve their sales goals. As a Part-Time Chat Operator, you'll be part of a dynamic team that's dedicated to innovation, excellence, and customer satisfaction. If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you! **How to Apply** If you're ready to join our team and take your customer service skills to the next level, apply now! Simply click on the link below to register your interest and submit your application. Apply Now! We can't wait to hear from you! Apply for this job