**Experienced Full Stack Customer Service Representative – Remote Call Center**

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation. **About arenaflex** arenaflex is a leading organization in the injury review industry, founded in 2015 with a commitment to providing exceptional customer service and support to those in need. Our team is passionate about making a positive impact on people's lives, and we're seeking like-minded individuals to join our remote call center team. **Responsibilities** As a remote call center customer service representative, you'll be responsible for: * Connecting with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation * Handling a high volume of calls, resulting in speaking to 40-50 callers a day, with 1-5 callers potentially qualifying * Multitasking, including listening, answering questions, and viewing multiple windows * Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately * Participating in training and other learning opportunities to expand knowledge of the position * Adhering to all company policies and procedures * Assisting with other projects as needed * Self-troubleshooting and problem-solving basic IT problems **What We're Looking For** If you're a motivated and customer-focused individual with excellent verbal and written communication skills, we want to hear from you! As a remote call center customer service representative, you'll be part of a dynamic team that's passionate about making a difference. We're looking for individuals who: * Have a strong background in call-center environments and sales-focused roles * Possess excellent interpersonal and customer service skills * Are competitive and motivated to meet and exceed performance goals * Can work 40+ hours a week and maintain a quiet, distraction-free workspace * Have a reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU * Have high-speed internet (50Mbps with 100MBps upload minimum) and a reliable noise-cancellation headset wired via USB **Requirements** To be considered for this role, you must: * Reside in the State of Florida or New Jersey * Have a quiet, distraction-free workspace * Meet the technical requirements listed above * Have 2+ years of phone sales/customer service experience * Be able to work 40+ hours a week and maintain a high level of productivity **What We Offer** As a remote call center customer service representative at arenaflex, you'll enjoy: * A competitive total compensation package, including commissions and bonuses, with a potential total compensation of up to $33.00+/hour ($70,000+) * Health insurance, vision, and dental coverage * Paid holidays and paid time off (PTO) * Eligibility for overtime outside of the training period * A dynamic and supportive work environment with opportunities for growth and development **Work Environment and Company Culture** At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our remote call center team is a collaborative and motivated group of individuals who are passionate about making a difference. We offer: * A flexible and remote work arrangement that allows you to work from the comfort of your own home * A comprehensive training program that equips you with the skills and knowledge you need to succeed * Ongoing support and feedback to help you grow and develop in your role * A dynamic and supportive team environment that encourages collaboration and teamwork **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a difference, we want to hear from you! To apply for this role, please visit our website and submit your application. We can't wait to hear from you! Apply Now! Apply for this job