**Experienced Patient Customer Service Representative – Remote Work Opportunity**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy learning new skills? If so, we invite you to join arenaflex's Patient Customer Service team as a Customer Service Support Representative. In this role, you will play a vital part in accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. At arenaflex, we are committed to creating a culture of innovation, continuous improvement, and employee engagement. Our Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate, and solution-focused individuals who can help deliver exemplary customer experiences. If you are looking for a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then arenaflex is the place for you! **Responsibilities:** As a Customer Service Support Representative, you will be responsible for: * Answering 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers * Initiating payment plans for patients with outstanding balances * Routinely utilizing multiple resources to resolve patient inquiries while on the phone * Maintaining performance goals * Ability to become proficient with processes after completing a structured training program **Knowledge, Skills, and Abilities:** * Ability to work and learn in a fast-paced environment * Attention to detail * Perform successfully in a team environment * Excellent organization skills * Proficiency navigating multiple computer screens and applications * Alpha-Numeric data entry proficiency * Excellent communication skills **Requirements:** * High School Diploma or equivalent * Remote work requirements: + Dedicated work-from-home space + Ability to manage time and tasks independently while maintaining productivity + Previous medical and/or call center experience a plus **Technical Requirements:** * Internet download speed of at least 50 megabytes per second * No satellite internet * Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port **Why Join arenaflex as a Customer Service Support Representative?** * Work from home opportunity! * Quarterly variable bonus potential! * Generous paid time off! * Medical, Vision, and Dental Insurance Options! * Flexible Spending Accounts! * 401(k) and Employee Stock Purchase plans! * No Charge Lab Testing! * Fitness Reimbursement Program! * And many more incentives! **Pay Range:** $15.25-$21.00 or State/Local minimum wage, if higher. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including: * Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. **Shift and Schedule:** The shift for this position will be Monday-Friday; 11am-8pm (EST), which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST). **Application Window:** The application window closes on 1/25/2025. **Equal Opportunity Employer:** arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon: * Race * Religion * Color * National origin * Gender (including pregnancy or other medical conditions/needs) * Family or parental status * Marital, civil union, or domestic partnership status * Sexual orientation * Gender identity * Gender expression * Personal appearance * Age * Veteran status * Disability * Genetic information * Or any other legally protected characteristic. **Accessibility:** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. **Privacy Statement:** For more information about how we collect and store your personal data, please see our Privacy Statement. Apply Job! Apply for this job