Senior Manager, Product Management-Tech, arenaflex Customer Service - Artificial Intelligence and Machine Learning Product Leadership

Introduction to arenaflex

At arenaflex, we are passionate about delivering exceptional customer experiences through innovative products and services. As a leader in the industry, we are committed to making a positive impact on the lives of our customers. Our World-Wide Customer Service Voice of Customer (VoC) organization is a cross-functional team of product and program managers, scientists, engineers, and designers who work together to build products that help us continually improve our world-class customer experience. We leverage artificial intelligence (AI) and machine learning (ML) to process millions of pieces of customer feedback, translating them into actionable insights that teams across the company rely on to improve their products and services.

Job Overview

We are seeking a highly experienced Senior Manager, Product Management-Technical to join our VoC organization. As a thought leader in product management, you will be responsible for setting the vision and product roadmap for our flagship suite of VOC products. You will lead cross-functional teams to execute on that vision, obsessing over customer experience and translating complex business requirements and customer needs into innovative solutions. Your technical product expertise will be crucial in shaping the strategy and addressing complex technical challenges while driving forward-thinking approaches.

Key Responsibilities

• Define the strategic vision and long-term roadmap for the VoC product portfolio, and lead cross-functional teams to execute against the vision.
• Work with leaders across science, tech, product/program management to identify and manage new and existing opportunities, initiatives, and processes.
• Dive deep into technical details, evaluating trade-off decisions and asking meaningful questions of scientists or engineers.
• Contribute to a team culture of innovation, generating big ideas, and solving highly ambiguous problems; build and develop high-performing teams.
• Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance business needs versus technical constraints, and maximize business benefit while building great customer experiences.
• Measure and analyze existing products for opportunities to innovate and improve.
• Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs).
• Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.
• Influence senior leaders across arenaflex and communicate arenaflex's VoC AI/ML vision, strategy, goals, status, and customer impact.

A Day in the Life

A typical day for a Senior Manager of Product Management – Tech in the VoC team involves balancing strategic thinking with hands-on problem-solving. In addition to working with product and technology teams within Customer Service, you'll have a chance to work across the many teams, functions, and business verticals that contribute to arenaflex's growth. You will work closely with senior leaders across arenaflex to drive collaboration and influence them to prioritize projects, meet objectives, and adhere to business plans towards shared objectives. You will oversee key workstreams including product strategy and delivery, stakeholder updates, monthly roadmap reviews, business reviews, and organizational goal setting.

Essential Qualifications

• 10+ years of product or program management, product marketing, business development, or technology experience.
• 5+ years of team management experience.
• Experience owning/driving roadmap strategy and definition.
• Experience delivering consumer software products and services in a high-growth environment.
• Experience leading cross-functional software development teams, operations, UX designers, and other product managers.
• Experience with end-to-end product delivery.
• Bachelor's degree.

Preferred Qualifications

• Experience in a high-performance start-up or incubation effort within a larger company.
• Experience working with and influencing senior-level stakeholders.
• Experience directly managing cross-functional teams.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Senior Manager, Product Management-Technical, you will have access to a wide range of training and development opportunities, including mentorship programs, leadership development courses, and technical training. You will also have the opportunity to work on complex and challenging projects, collaborating with cross-functional teams to drive innovation and growth.

Work Environment and Company Culture

At arenaflex, we value diversity, equity, and inclusion. We believe that a diverse and inclusive workplace empowers our employees to deliver the best results for our customers. We are committed to creating a workplace where everyone feels welcome, valued, and respected. Our company culture is built on a foundation of innovation, customer obsession, and ownership. We encourage our employees to think big, innovate, and experiment, and we provide the resources and support needed to turn ideas into reality.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation. We also provide a full range of medical, financial, and other benefits, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan. Our compensation reflects the cost of labor across several US geographic markets, and we offer a range of perks and benefits to support our employees' well-being and career growth.

Conclusion

If you are a passionate and experienced product leader looking to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. As a Senior Manager, Product Management-Technical at arenaflex, you will have the chance to work on complex and challenging projects, collaborate with cross-functional teams, and drive innovation and growth. Don't miss out on this opportunity to join our team and make a lasting impact on the customer experience. Apply now and become a part of the arenaflex family!