Experienced Licensed Customer Care Advocate for Pet Insurance and Non-Insurance Products – Delivering Uncompromising Care to Pets and Their Families

Welcome to arenaflex: Where Passion Meets Purpose

At arenaflex, we are driven by an unwavering commitment to providing uncompromising care to the cats and dogs that bring joy and companionship to our lives. Our mission is to empower pet parents with the knowledge and resources necessary to protect their furry friends, ensuring they receive the best possible care. By joining our team as a Licensed Customer Care Advocate, you will play a vital role in helping us achieve our goal of enabling $1/2B in life-extending and life-saving treatments over the next five years.

Job Overview

In this dynamic and rewarding role, you will utilize your exceptional customer service skills and Property & Casualty Producers license to educate pet parents about our insurance and non-insurance products. Your expertise will help them make informed decisions, providing peace of mind and financial protection for their beloved pets. As a Licensed Customer Care Advocate, you will be the face of arenaflex, interacting with customers through various communication channels, including phone, email, text, chat, social media, and more.

Key Responsibilities:

• Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner
• Build and strengthen customer relationships through effective communication, active listening, and empathy
• Navigate multiple platforms to provide comprehensive and integrated responses to customer inquiries
• Utilize productivity and task management tools, such as MS Office and G-Suite, to optimize workflow and efficiency
• Collaborate with internal teams to resolve complex issues and improve overall customer experience
• Stay up-to-date with industry trends, product knowledge, and company policies to provide accurate and informative support

Requirements and Qualifications

To succeed as a Licensed Customer Care Advocate at arenaflex, you will need:

• An active Property & Casualty Producers license
• Prior experience in a customer service role, preferably in a high-volume call center or veterinary clinic
• Proven ability to build and maintain strong customer relationships through effective communication and empathy
• Strong experience navigating multiple platforms and ticketing software (e.g., Zendesk, Kustomer, Gladly)
• Proficiency with productivity and task management tools, such as MS Office and G-Suite
• A roll-up-your-sleeves mentality, with a proactive approach to problem-solving and a meticulous attention to detail
• An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a dynamic start-up environment

Preferred Qualifications:

• Experience working in a fast-paced, high-volume call center or customer service environment
• Familiarity with the pet insurance industry or veterinary care
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and customers

Career Growth and Development

At arenaflex, we are committed to the growth and development of our team members. As a Licensed Customer Care Advocate, you will have access to:

• Ongoing training and professional development opportunities to enhance your skills and knowledge
• Career advancement opportunities, with a clear path for growth and progression within the company
• A collaborative and dynamic work environment that fosters innovation, creativity, and teamwork
• A culture that values and recognizes individual contributions, with regular feedback and coaching

Work Environment and Company Culture

At arenaflex, we pride ourselves on our unique and supportive company culture. As a team member, you can expect:

• A pet-friendly office environment that welcomes your furry friends
• Stocked kitchens, team workouts, and regular team outings to foster camaraderie and fun
• A dynamic and collaborative workspace that encourages creativity, innovation, and open communication
• A culture that values work-life balance, with flexible scheduling and remote work options

Compensation and Benefits

At arenaflex, we offer a comprehensive compensation and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive contributions to medical, dental, and vision insurance for colleagues and dependents
• Generous PTO and paid holidays to ensure a healthy work-life balance
• 401(k) with company match to support your long-term financial goals
• Access to a range of perks and benefits, including pet-friendly offices, stocked kitchens, and team outings

Conclusion

If you are a passionate and dedicated customer service professional with a love for pets, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Licensed Customer Care Advocate. With your expertise and our commitment to uncompromising care, together we can make a real difference in the lives of pets and their families. Apply now to embark on a rewarding and challenging career journey with a company that truly cares.