**Experienced Licensed P&C Customer Service Representative – Virtual Insurance Professional (VIP) at arenaflex**

Are you a highly motivated and detail-oriented individual with a passion for delivering exceptional customer service in the insurance industry? Do you thrive in a fast-paced, collaborative environment and enjoy working from the comfort of your own home? If so, we invite you to join arenaflex's Virtual Insurance Professional (VIP) team as a Licensed P&C Customer Service Representative! **About arenaflex and VIP** arenaflex is a leading provider of innovative insurance solutions, and our Virtual Insurance Professional (VIP) team is dedicated to delivering exceptional customer service to independent insurance agencies and their customers across the country. As a Licensed P&C Customer Service Representative, you will be part of an expanding team of professionals who are passionate about providing top-notch service and support to our clients. **Job Summary** We are seeking experienced Licensed P&C Customer Service Representatives who possess a general understanding of personal and/or commercial insurance and demonstrate a clear ability to recognize customer needs and provide the best possible service. As a member of our team, you will work as part of a supportive team to provide a full range of insurance services to our clients and their customers through the use of high-speed internet connectivity to access an agency's management system and insurance carrier websites. **Key Responsibilities** As a Licensed P&C Customer Service Representative, your key responsibilities will include: * Answering customer calls and assisting with payment and billing questions; assisting with online payments * Handling policy change requests via phone or email from customers and third parties; implementing changes online at the insurance carrier website * Reviewing policy coverages and issuing certificates of insurance and evidence of insurance or binders * General phone and email correspondence with customers related to renewals, cancellations, and insurance carrier requests as needed **Essential Qualifications and Skills** To be successful in this role, you will need to possess: * A minimum of 3 years' experience in property and casualty insurance; Property and Casualty License required * Experience in either personal or commercial lines, experience in both a plus * Proficient in Massachusetts Auto and Registry a plus * Strong written and verbal communication skills * Proficient working knowledge of Microsoft Office Suite, including Excel and Outlook * Strong data entry skills and website navigation * Adaptability to varying customer personality types and situations * Eager to work in a collaborative, fast-paced, team environment * Patience, empathy, and professionalism * Effective time management **Preferred Qualifications and Skills** While not required, the following qualifications and skills are highly desirable: * Experience working in a virtual or remote environment * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to work independently and as part of a team **Why Join arenaflex's VIP Team?** As a Licensed P&C Customer Service Representative at arenaflex's VIP team, you can expect: * Competitive wage, employer-supported health insurance, employer-funded Life, AD&D, LTD, and STD Insurance, and a wide range of voluntary insurance options * 401(k) plan with company discretionary match * Paid sick, vacation, personal, and holiday time * The most convenient and attractive commuting, parking, and dress code benefits EVER! **Work Environment and Culture** As a member of our team, you will enjoy a collaborative, fast-paced work environment that is supportive and inclusive. Our team is passionate about delivering exceptional customer service and is dedicated to building a diverse and inclusive workforce. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of our employees. As a Licensed P&C Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge in the insurance industry * Take on new challenges and responsibilities * Collaborate with a talented team of professionals * Enjoy a competitive salary and benefits package **How to Apply** If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service in the insurance industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. We welcome applications from diverse candidates and are committed to creating a workplace that is free from discrimination and harassment. **Job Type** Full-time **Pay** $50,000.00 - $65,000.00 per year **Benefits** * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance * Work from home **Application Question(s)** * Do you currently possess a Property and Casualty License? **Experience** * Property and casualty insurance: 3 years (Required) **Work Location** Remote Apply for this job