Experienced Customer Service Representative – Delivering Exceptional Support and Building Lasting Relationships at arenaflex

Introduction to arenaflex

Imagine working for a company that values its employees and recognizes the importance of teamwork. At arenaflex, we believe that dedicated and superior service starts with supported employees. As a company that has been ranked among the best employers in America, we are committed to providing a work environment where our employees can learn, grow, and thrive. If you are looking for a place where you can make a real difference and be truly valued, then we want to hear from you!

Job Overview

We are seeking a highly skilled and experienced Part-Time Customer Service Specialist to join our team at arenaflex. As a Customer Service Specialist, you will be responsible for providing exceptional customer service through inbound and outbound communications for our customers. You will work closely with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. This is an exciting opportunity to bring your talent and skills to a dynamic and supportive team and make a real impact on our customers' experiences.

Key Responsibilities

As a Customer Service Specialist at arenaflex, your key responsibilities will include:

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner
• Working with customers daily to sustain and improve business relationships
• Asking probing questions to identify customer issues or concerns
• Ensuring accurate account maintenance and updating of account information
• Using next call avoidance techniques to mitigate future questions
• Scheduling delivery orders and utilizing basic negotiation skills for issues pertaining to new and returning customers
• Handling general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
• Handling basic de-escalation of customer situations by following our customer complaint resolution policy
• Sending copies of statements and invoices to customers, as well as performing soft collections for customers on credit hold or past due, and taking payments via the phone
• Supporting the set-up of new customer accounts
• Meeting or exceeding minimum performance standards outlined in company policy

Essential Qualifications

To be successful in this role, you will need:

• High School Diploma or equivalent
• 1 or more year(s) of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
• Proficient in Microsoft Office including Excel, Word, and Access
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
• Applicants must not now, or any time in the future, require sponsorship for an employment visa

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in a customer-facing role
• Knowledge of customer service software and technology
• Experience working in a fast-paced environment
• Ability to work flexible hours, including evenings and weekends

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Strong organizational and time management skills
• Ability to adapt to changing situations and priorities
• Strong attention to detail and ability to maintain accuracy

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role
• Ongoing coaching and feedback to help you continue to grow and develop
• Opportunities to take on additional responsibilities and contribute to special projects
• Access to a range of career development resources, including online courses and workshops

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive company culture. As a Customer Service Specialist, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional customer service. Our work environment is fast-paced and energetic, with a focus on teamwork, communication, and mutual respect. We believe in recognizing and rewarding our employees' contributions and offer a range of benefits and perks to support your well-being and career growth.

Compensation, Perks, and Benefits

As a Customer Service Specialist at arenaflex, you will be offered a competitive salary and benefits package, including:

• Pay starting at $17.00 depending on experience
• 401(K) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Access to a range of perks and benefits, including discounts, rewards, and recognition programs

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Specialist position at arenaflex. As a company that values its employees and is committed to delivering exceptional customer service, we offer a unique and supportive work environment that will allow you to grow and thrive. Don't miss this opportunity to join our team and make a real difference in the lives of our customers. Apply today!