**Experienced Full Stack Virtual Customer Care Chat Professional – Global Customer Experience and Digital Marketing**

At arenaflex, we're committed to providing the world's best customer experience every day. As a key member of our global team, you'll play a vital role in helping us achieve this goal by delivering exceptional customer care through our virtual chat platform. If you're passionate about customer service, technology, and innovation, we want to hear from you. **Join the arenaflex Team and Lead the Way** At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Our global and diverse community of colleagues is united by an unwavering commitment to backing our customers, communities, and each other. When you join our team, you'll become part of a dynamic and supportive environment where you'll learn and grow, creating a career journey that's unique and meaningful to you. **Benefits, Programs, and Flexibility that Support You** At arenaflex, we recognize the importance of work-life balance and offer a range of benefits, programs, and flexibility that support you personally and professionally. From recognition and rewards for your contributions to leadership and impact, every colleague has the opportunity to share in the company's success. Together, we'll strive to uphold our powerful backing promise and create a workplace where everyone feels seen, heard, and valued. **Marketing at arenaflex: Where Creativity Meets Innovation** As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Our team combines creativity and inspired storytelling with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. **The Global Advertising and Brand Management (GABM) Organization** The GABM organization has a mission to create marketplace demand and drive commerce for arenaflex through differentiated and innovative products, partnerships, marketing, and customer experiences. Our Senior Developer will report to the OnBrand Production Director, who leads our In-House Creative agency, OnBrand. Our ambition is to become the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence. **Responsibilities** As a Senior Developer on our Virtual Customer Care Chat team, you'll be responsible for: * Executing development for a range of multiple parallel project engagements * Writing high-quality code for digital platforms using HTML, CSS, and JavaScript * Producing, maintaining, and modifying digital experiences and user interfaces * Partnering with the UX/UI, copy, and design teams to develop the overall look and design of digital experiences * Ensuring that best practices regarding accessibility, responsiveness, performance, and ease of use are included early on in project ideation * Developing an overall development approach and guiding other developers through execution to delivery * Providing proactive coaching, feedback, and oversight for developers on project-based work * Ensuring all digital experiences align to industry standards and best practices * Partnering with the QA team to troubleshoot and resolve defects, identify patterns, and use learnings to optimize overall development processes **Essential Qualifications** * 5+ years of experience in software development, with a focus on front-end development * Strong understanding of HTML, CSS, and JavaScript, with experience in developing responsive and accessible digital experiences * Experience with version control systems, such as Git * Strong problem-solving skills and ability to troubleshoot and resolve defects * Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams * Experience with agile development methodologies and Scrum frameworks **Preferred Qualifications** * Experience with arenaflex's technology stack, including our virtual chat platform * Knowledge of UX/UI design principles and human-centered design * Experience with data analysis and interpretation, with a focus on customer experience metrics * Certification in software development, such as Certified Scrum Master (CSM) or Certified Agile Practitioner (CAPM) * Experience with cloud-based development environments, such as AWS or Azure **Skills and Competencies** * Strong technical skills, with a focus on front-end development * Excellent problem-solving skills and ability to troubleshoot and resolve defects * Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong attention to detail and ability to deliver high-quality results * Experience with agile development methodologies and Scrum frameworks **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills and career. We offer a range of learning benefits, including: * Access to online training and development programs, such as LinkedIn Learning and Coursera * Opportunities for mentorship and coaching from experienced colleagues * Participation in arenaflex's annual performance review and development planning process * Access to arenaflex's employee resource groups, which provide opportunities for networking and professional development **Work Environment and Company Culture** At arenaflex, we're committed to creating a workplace where everyone feels seen, heard, and valued. Our company culture is built on a foundation of: * Diversity, equity, and inclusion * Collaboration and teamwork * Innovation and creativity * Customer focus and commitment to excellence * Work-life balance and flexibility **Compensation, Perks, and Benefits** At arenaflex, we offer a competitive compensation package, including: * Salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options **Conclusion** If you're passionate about customer service, technology, and innovation, we want to hear from you. As a Senior Developer on our Virtual Customer Care Chat team, you'll have the opportunity to make a real impact on our customers' experiences and help us achieve our goal of providing the world's best customer experience every day. Join the arenaflex team and lead the way in creating a workplace where everyone feels seen, heard, and valued. Apply for this job