Experienced Customer Service and Sales Professionals - Remote Work Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer.

About the Role

We are seeking experienced Customer Service and Sales Representatives to join our team and work from the comfort of their own homes. As a key contributor to our team, you will be the eyes and ears for our customers, fielding inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will have the chance to interact with people from all walks of life, and no two days will be the same. With a collaborative and engaging environment, you will have the opportunity to grow and challenge yourself, discovering your potential can take you anywhere you want to go.

Responsibilities

As a Customer Service and Sales Representative at arenaflex, your responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues that may arise
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues to help improve our services
• Meeting sales objectives as defined by our team

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you should have:

• At least 6 months of customer service experience
• Be over 18 years of age
• Ability to type 25 words per minute
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• At least 6 months of sales experience (preferred)
• Able to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills
• Superior negotiating skills

Work from Home Requirements

To work from home with arenaflex, you will need to meet the following requirements:

• Internet Requirements:
  • Minimum subscribed download rate equal to or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Benefits of Working with arenaflex

At arenaflex, we offer a range of benefits to our employees, including:

• Paid training to help you succeed in your role
• Competitive wages and rewards for your hard work
• Full benefits, including medical, dental, vision, 401k, and more
• Paid time off to relax and recharge
• Employee wellness and engagement programs to support your well-being

Career Growth Opportunities

At arenaflex, we believe in promoting from within and providing opportunities for our employees to grow and develop their careers. With a range of training and development programs, you will have the chance to learn new skills and take on new challenges. Our Chief Client Officer started her career as an agent and advanced to the pinnacle of the company, and we believe that you can do the same.

Work Environment and Company Culture

At arenaflex, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our culture is built on inclusion and diversity, and we welcome people from all backgrounds and walks of life. We are an equal opportunity employer and are committed to creating a positive and supportive work environment.

Compensation, Perks, and Benefits

At arenaflex, we offer a range of compensation, perks, and benefits to our employees, including competitive wages, bonuses, and rewards for your hard work. We also offer a range of benefits, including medical, dental, vision, 401k, and more. With a range of employee wellness and engagement programs, you will have the chance to relax and recharge, and enjoy a healthy work-life balance.

Conclusion

If you are a motivated and passionate individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at arenaflex. With a range of benefits, career growth opportunities, and a positive and supportive work environment, we believe that you will thrive in this role. Don't miss out on this chance to take your career to the next level and apply today!