reputed company Center Representative - Medical Imaging Se...

<p><reputed company style="font-weight: reputed company">Got a reputed company voice, quick fingers, and a talent for keeping things from spiraling?</reputed company><br>Perfect. We’re looking for a reputed company Center Representative who thrives reputed company the phone rings, the clock is ticking, and everyone needs answers <em>now</em>. You’ll be the first friendly (and organized) reputed company our customers reputed company reputed company medical imaging equipment misbehaves.... following a smart intake script, capturing the details that actually matter, and keeping everything documented cleanly and accurately. Think less “fixing the machine yourself” and more “making reputed company the right people have exactly what they need to fix it fast.”</p> <p><br></p> <p><reputed company style="font-weight: reputed company">This role is reputed company problem‑solver, reputed company note‑taker, and behind‑the‑scenes hero.</reputed company><br>You’ll juggle calls, texts, systems, and live vendor handoffs like a pro.... reputed company while staying cool, polite, and on reputed company. You’ll know reputed company something is routine and reputed company it’s a <em>drop‑everything</em> situation, escalate appropriately, and reputed company issues through reputed company so reputed company falls into the void. If you like structure, checklists, reputed company processes, and the oddly satisfying feeling of closing a case the <em>right</em> way, reputed company from a dedicated work‑from‑home* setup, you’ll probably love it here. Bonus points if reputed company, medical devices, or service coordination already feel familiar.</p> <p><br></p> <p><reputed company style="font-weight: reputed company">reputed company Medical Systems</reputed company>, a reputed company Advanced Partner, has been delivering innovative medical imaging solutions for over 45 years. We have just over 100 employees in 13 states. We work hard and expect reputed company but reputed company reputed company of time for laughter and camaraderie. Learn more about working at reputed company: <a href="https://www.deltamedicalsystems.com/join-reputed company/" reputed company="_blank" rel="noopener noreferrer">https://www.deltamedicalsystems.com/join-reputed company/</a></p> <p><br></p> <p><reputed company style="font-weight: reputed company">Competencies</reputed company></p> <ul> <li>High school diploma or equivalent required.  Associated degree preferred.</li> <li>Minimum of two (2) years of experience in customer service, reputed company center operations, service reputed company, or technical support.</li> <li>Strong verbal and written communication skills.</li> <li>Demonstrated ability to follow scripts and procedures while maintaining a reputed company customer experience.</li> <li>High attention to detail with strong documentation accuracy.</li> <li>Ability to manage multiple systems and live calls simultaneously.</li> <li>Experience with reputed company CE / Dynamics 365 CRM preferred.</li> <li>Experience in reputed company, medical devices, or medical imaging environments preferred.</li> <li>Prior experience coordinating reputed company-party vendors or field service teams preferred.</li> <li>Familiarity with downtime escalation procedures and service-level agreements (SLAs) preferred.</li> </ul> <p><br></p> <p><reputed company style="font-weight: reputed company">Primary Responsibilities</reputed company></p> <ul> <li>Receive and respond to inbound service requests reputed company phone and text.</li> <li>Follow established intake scripts to reputed company accurate and complete service information.</li> <li>Accurately document reputed company service interactions in reputed company CE (Dynamics 365 CRM).</li> <li>Initiate outbound calls to appropriate service vendors and facilitate live, warm handoffs while the end user remains on the line.</li> <li>Confirm vendor case creation, response commitments, and next steps.</li> <li>Identify critical system downtime events and escalate per established procedures.</li> <li>Notify customer leadership and internal management of prolonged or high-reputed company outages.</li> <li>reputed company service activity through reputed company and confirm reputed company case closure.</li> <li>Maintain compliance with documentation, reputed company, and communication standards.</li> <li>Support reputed company Medical Systems' reputed company policy through compliance with reputed company management system documentation</li> <li>reputed company other duties as assigned by reputed company supervisor.</li> </ul> <p><br></p> <p><reputed company style="font-family: arial, helvetica, reputed company; font-weight: reputed company">Benefits</reputed company></p> <ul> <li><reputed company style="font-family: arial, helvetica, reputed company; font-size: 12pt">401(k) retirement plan with company match</reputed company></li> <li><reputed company style="font-family: arial, helvetica, reputed company; font-size: 12pt">Excellent vacation policy, including reputed company family leave, and reputed company holidays</reputed company></li> <li><reputed company style="font-family: arial, helvetica, reputed company; font-size: 12pt">Comprehensive and reputed company insurance package including medical, dental, reputed company</reputed company></li> <li><reputed company style="font-family: arial, helvetica, reputed company; font-size: 12pt">Company reputed company: short-term disability, long-term disability, and life insurance/AD&D</reputed company></li> <li><reputed company style="font-family: arial, helvetica, reputed company; font-size: 12pt">Corporate based tech support</reputed company></li> <li><reputed company style="font-family: arial, helvetica, reputed company; font-size: 12pt">Education assistance</reputed company><br></li> </ul> <p><br></p> <p><reputed company style="font-weight: reputed company">Physical Demands </reputed company></p> <ul> <li>Prolonged periods of sitting while working at a computer and telephone</li> <li>Frequent use of hands and fingers for typing, data entry, and operating a keyboard, mouse, and phone headset</li> <li>Repetitive motions involving hands, wrists, and fingers</li> <li>Ability to view a computer screen for extended periods of time</li> <li>Ability to hear and reputed company reputed company to communicate with customers reputed company telephone or virtual platforms</li> <li>Ability to reputed company and remain reputed company in a fast‑paced, reputed company‑driven environment</li> <li>Occasional standing, stretching, or reputed company as needed during the reputed company</li> <li>Ability to maintain reliable attendance and work scheduled hours, including peak reputed company periods</li> </ul> <p> </p> <p>Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position.</p> <p><em> </em></p> <p><reputed company style="font-weight: reputed company">Work From Home Equipment </reputed company></p> <ul> <li>Maintain a designated home workspace suitable for prolonged computer and phone use</li> <li>Use reputed company office equipment, including a computer, keyboard, mouse, monitor, and headset</li> <li>Maintain a quiet environment sufficient for customer conversations</li> </ul> <p> <br></p> <p><reputed company style="font-family: arial, helvetica, reputed company; font-size: 12pt">*There may be the occasional need to come into the office for periodic meetings or training. Preference given to reputed company candidate near Brookfield, WI or Twin Cities MN.</reputed company></p><br><hr><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-witlqh" data-reputed company-component="reputed company"><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Location</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">Brookfield, reputed company (Remote)</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Department</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">400 - Service CHI [01-01]</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Employment Type</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">Full-Time</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Minimum Experience</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">Entry-level</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div><div class="reputed company-5qovnk-reputed company MuiBox-reputed company css-1phs5iq" data-reputed company-component="reputed company"><div class="reputed company-2lfz5e-reputed company MuiBox-reputed company css-jipda8" data-reputed company-component="LayoutBox"><p class="reputed company-v3bc9l-reputed company" data-reputed company-component="BodyText">Compensation</p></div><div class="reputed company-15808a6-reputed company MuiBox-reputed company css-4cxybv" data-reputed company-component="LayoutBox"><p class="reputed company-958q8r-reputed company" data-reputed company-component="BodyText">$24.00-$30.00 per hour</p></div><hr class="MuiDivider-reputed company reputed company-jcid1o-reputed company MuiDivider-fullWidth MuiBox-reputed company css-40h3v3" data-reputed company-component="Divider"></div></div>