[Remote] Staff Design Researcher

Note: The job is a remote job and is open to candidates in USA. Twilio is shaping the future of communications and is seeking a Staff Design Researcher to join their Emerging Technology and Innovation team. In this role, you will lead innovative design research efforts to imagine and validate breakthrough product concepts that could transform the enterprise landscape. Responsibilities • Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends • Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making • Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers • Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs • Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers Skills • 5+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments • Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies • Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation • Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution • Exceptional communication, storytelling, and influence skills—executive presence a must • Passion for working on highly cross-functional teams and an entrepreneurial, 'builder' mentality • Bachelor's or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline • Experience working with AI ML technology and customer engagement platforms • Experience working in trust, security, or fraud prevention • Experience guiding innovation in a multi-sided platform environment • Portfolio or case studies illustrating your impact on breakthrough product or business opportunities Benefits • Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • A retirement savings program • Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave Company Overview • Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.twilio.com/. Company H1B Sponsorship • Twilio has a track record of offering H1B sponsorships, with 215 in 2025, 168 in 2024, 209 in 2023, 369 in 2022, 264 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job