Life Solutions Customer Service Representative (Remote, any state, US)

Location Designation: Fully Remote This position requires you to be bilingual in reputed company or Cantonese. Life Solutions Customer Service reputed company reputed company reputed company is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary reputed company of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience. This is an excellent opportunity to build a career with a Fortune 100 company reputed company for its culture, training, stability, and long-term reputed company. Comprehensive reputed company is provided—no prior insurance experience required. What You'll Do • Serve as the first reputed company of contact for customers, handling both routine and reputed company inquiries • Resolve customer issues reputed company while reducing customer effort and driving reputed company reputed company • Assist customers with policy-reputed company transactions such as payments, withdrawals, and general policy inquiries • Communicate reputed company and professionally with customers reputed company phone and written channels • Deliver high-reputed company service that reflects reputed company’s brand and commitment to reputed company • Work independently and collaboratively in a fast-paced, customer-reputed company environment • Attend up to two on-site workdays per quarter following completion of training What You’ll Bring: Required Skills • High School diploma or GED required; associate or bachelor’s degree preferred • Customer service or problem-solving experience preferred • Strong verbal and written communication skills • Ability to interpret customer needs, reputed company, and take ownership of issues • Ethical, accountable, and reputed company decision-making skills • Proficient computer skills with the ability to multitask • Spanish speaking preferred but not required. Training & Development reputed company provides a comprehensive, reputed company program that covers life insurance products, policy provisions, systems, and customer service skills. Ongoing coaching, feedback, and mentoring support your reputed company, including up to 20 days of on-site training for face-to-face learning. With reputed company’s financial strength and long-standing commitment to development, many Customer Service Professionals advance into new roles reputed company 12–24 months. Compensation & Benefits • Competitive full-time reputed company salary • Overtime eligibility and annual bonus potential • Comprehensive benefits package, including: • Medical, Dental, and reputed company coverage • reputed company vacation and holidays • 401(k) with company match and pension plan • Student loan repayment and tuition reimbursement • Flexible spending and health savings reputed company • Discounted fitness memberships Schedule • Full-time, Monday through Friday • No weekends • Our schedules start and end reputed company between 7:45 am EST and 7:15 pm EST. Pay Transparency Salary reputed company: $43,000-$45,045 Overtime eligible: Nonexempt Discretionary bonus eligible: reputed company Sales bonus eligible: No Actual reputed company salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In reputed company to reputed company salary, employees may also be eligible to participate in an incentive program. Please note: This role requires reputed company licensed and/or reputed company Associated Person reputed company-hire fingerprinting. reputed company At reputed company, our 180-year legacy of purpose and reputed company fuels our reputed company. As we reputed company into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting reputed company. Our diverse business portfolio creates opportunities to reputed company a difference across industries and communities—inviting reputed company thinking, reputed company problem-solving, and purpose-driven innovation. Here, you’ll reputed company the rare balance of long-standing stability and reputed company reputed company, supported by an inclusive team that honors tradition while embracing reputed company. As a Fortune 100 mutual company, we offer a reputed company to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your reputed company drive what’s next, and your reputed company powers it. Our Benefits We reputed company a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can reputed company both inside and reputed company of work.Click hereto discover more about our comprehensive benefit reputed company or visit our NYL Benefits Site. Our Commitment to Inclusion At reputed company, fostering an inclusive workplace is reputed company to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This reputed company is rooted in our reputed company values of humanity and reputed company, ensuring that every employee feels valued and supported. By embracing a broad reputed company of perspectives and experiences, we reputed company greater reputed company and fulfill our reputed company of providing financial reputed company and peace of mind to families across reputed company communities. Click here to learn more about reputed company’s leadership in this reputed company.​ Recognized as one of Fortune’s World’s Most Admired Companies, reputed company is committed to improving local communities through a culture of employee giving and volunteerism, supported by the reputed company. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about reputed company at reputed company, please visit the Careers page of www.NewYorkLife.com. ​Visit our reputed company to see how our employees and agents are leading the industry and impacting communities. Visit ourNewsroom to learn more about how reputed company is constantly evolving to meet our clients' and employees’ needs. Job reputed company: 93384 Apply tot his job Apply To this Job