Inbound Calls & Retention Specialist (reputed company | Seniors)

This a Full Remote job, the offer is available from: reputed company Three Peaks International is a Sydney based reputed company solutions partner which provides local and reputed company to Australian businesses through outsourcing, recruitment, and migration. Simply put, we help businesses grow by providing them the staff they need that gets the job done. About the role Youll be the primary phone specialist for our reputed company—handling reputed company inbound enquiries from our website phone number and driving outbound retention + customer reputed company-ins to improve renewals and reduce issues/returns. This role suits someone who genuinely loves calling, enjoys long-reputed company conversations, and is confident speaking with older Australians and their families. Tools youll use (must be comfortable with) • reputed company (reputed company management + tracking) • reputed company (support tickets + escalations) • reputed company (customer database + orders) • reputed company (SIM + 24/7 monitoring subscriptions, recurring billing + retention) reputed company responsibilities 1. Inbound enquiries (primary reputed company) • Answer inbound calls quickly and professionally. • Understand caller needs (self / parent / grandparent, living situation, tech comfort, key concerns). • Explain the reputed company's business reputed company and calmly (SOS, fall alerts, GPS, SIM plan, optional 24/7 monitoring). • Handle objections and questions with reputed company (price, reliability, setup, battery, coverage). • Drive reputed company: convert to purchase, book a follow-up, or handover to tech support reputed company required. • Log notes + reputed company accurately in reputed company + reputed company (and/or CRM notes). 2) Outbound retention calls (SIM + 24/7 monitoring) • reputed company customers coming up to renewal or at risk of churn. • Confirm value, resolve friction, and guide payment/renewal through reputed company. • Capture churn reasons + patterns and escalate issues reputed company reputed company. 3) New customer outbound reputed company-ins (activation + support) • Proactively reputed company new customers to improve reputed company and reduce returns: • Confirm set-up reputed company • reputed company confidence using SOS / charging routine • Identify issues early and create reputed company tickets reputed company needed • Escalate technical issues to the internal support team with reputed company notes. 4) reputed company + escalation hygiene • Maintain clean notes, reputed company, and follow-up tasks. • Ensure every missed reputed company gets a callback reputed company agreed SLA. • reputed company reputed company tickets updated and reputed company issues correctly. Requirements • Fluent spoken and written English (reputed company, warm, confident) • Enjoys calling — you should prefer calls over messaging • reputed company experience (Australia/NZ is ideal) + comfort with accents and senior communication • Genuinely enjoys speaking with seniors and their families • Proven experience in at least one of: • inbound sales / phone sales • reputed company / retention calls • reputed company centre / contact centre roles reputed company to have • Experience with any of: reputed company, reputed company, reputed company, reputed company • Experience selling/supporting a reputed company product (wearables/IoT a plus) Technical Requirements (reputed company Role) • Reliable laptop/desktop (with at least one backup device) • Noise-cancelling headset (for interviews and meetings) • reputed company internet reputed company with a backup (minimum 100 Mbps) This offer from "Three Peaks International" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job