Pega Transformation & AI Powered Case Management Leader CHARLOTTE, NC

Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, were more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us! About this role: Pega Transformation & AI‑Powered Case Management Leader - Chief Operating Office - AI Center of Excellence Wells Fargo is seeking a strategic, solution‑oriented leader to serve as the Pega Transformation & AI‑Powered Case Management Leader within the COO AI Center of Excellence. In this role, you will modernize cross‑COO workflows and scale reusable automation and AI capabilities to make operations faster and more effective. As the AI Center of Excellence’s primary Pega Transformation Consultant and strategic advisor, you will set the approach, guide teams from idea through implementation, and ensure solutions are practical and scalable. What You Will Do: Workflow Strategy & Delivery • Redesign cross‑COO workflows and remove friction through automation and AI. • Partner with senior leaders to prioritize high‑value modernization opportunities and improve execution and experience. • Translate priorities into a multi‑year roadmap with clear sequencing and measurable outcomes. • Define what Pega Generative AI features to use to drive reliable, repeatable impact. Workflow Product Leadership • Co‑own the roadmap for shared workflow and AI products used across COO teams. • Prioritize what gets built next based on business value, urgency, and how broadly it can be reused. • Drive delivery across product, engineering, and operations, keeping work on track, quality high, and results measurable. Executive & Cross‑Functional Alignment • Serve as the day‑to‑day bridge between business teams, engineering, enterprise architecture, and key partners. • Turn complex inputs into clear recommendations and tradeoffs that executives and non‑technical stakeholders can act on. • Build shared ownership across teams from intake through rollout and adoption. Required Qualifications • 5+ years of digital product management experience, or equivalent work experience, training, military experience, or education. Desired Qualifications • Deep Pega expertise (Lead System Architect or System Architect certification) with proven delivery of enterprise‑scale, horizontal case management and workflow automation. • Strategy/management consulting background (Big 4 or equivalent) leading implementations and end‑to‑end client engagements, coordinating stakeholders, plans, and delivery across teams. • Executive presence with a product mindset. Creates the vision, sets direction, influences senior leaders, and drives delivery to measurable result Job Expectations: • This position is not eligible for Visa sponsorship. • Ability to work on site in a hybrid role. • Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe. Posting End Date: 19 Feb 2026 • Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Apply tot his job Apply To this Job