Experienced Data Analyst and Customer Support Specialist – Remote Work Opportunity with arenaflex for Enthusiastic and Detail-Oriented Individuals

Introduction to arenaflex

arenaflex is a pioneering entertainment and innovation leader, driven by the passion to continuously evolve and push the boundaries of what is possible. Our mission is to create and deliver exceptional experiences, and we are constantly seeking innovative ways to enhance these experiences for our visitors. As a remote member of our team, you will have the opportunity to be part of a dynamic and forward-thinking organization that values creativity, collaboration, and customer satisfaction.

Job Overview

We are seeking a highly motivated and detail-oriented individual to join our team as a Key Information Researcher. In this role, you will be responsible for directing the creation, installation, and support of data analysis and the development of Artificial Intelligence (AI) and Machine Learning (ML) models for our attractions. You will work closely with internal partners to deliver elite visitor experiences with interactive and data-driven systems across arenaflex Encounters (DX). This remote position offers an exciting opportunity to be part of the arenaflex family from the comfort of your own home, with no prior experience necessary – just a passion for customer service and a love for all things arenaflex!

Key Responsibilities

• Encourage and develop associations with colleagues, provide idea management, and demonstrate influence by driving activities to the end efficiently and effectively.
• Engage with research and colleagues, assist with driving ML strategies, and identify areas where business problems can be solved creatively by applying ML.
• Lead and collaborate with different specialists and data scientists to implement and successfully scale ML solutions to create magical experiences for our visitors and push the limits of functional objectives.
• Drive innovation, proof of concepts, technology cash drives, and customer interactions that lead to growing top-tier AI platforms.
• Manage functional support and maintenance of ML-related products and services delivered by the team.
• Build standard techniques used in daily operations and work with specialty units to design, plan, and execute large-scale projects in the AI space.
• Productionize ML algorithms in predictive analytics, classification, image recognition, NLP, anomaly detection, and more, and evaluate their performance on real-world data sets.
• Collaborate with different teams to achieve goals in improving system performance and coordinate with existing software practices that generate effective code, including automated testing, continuous integration, code style consistency, and code reviews.

Essential Qualifications and Abilities

To be successful in this role, you will need:

• 2+ years of expertise in Python and predictive modeling experiences, such as TensorFlow, SparkMLib, PySpark, Light, MXNet, and more.
• 2+ years of master-level experience in cloud platforms like AWS and GCP.
• Proficiency in SDLC, QA cycles, and Object-Oriented Programming Design Patterns.
• Master-level experience in structured and unstructured data (i.e., images, video, text, audio, etc.) and SQL relational and non-relational databases.
• 2+ years of experience with Airflow or another data workflow management tool.
• Experience with version control software, such as GitHub and GitLab, Model Operations, and CI/CD pipelines.
• Experience in driving discovery processes with partners to identify business requirements and the expected outcome, strong communication skills, and determination to complete tasks.
• Solid systems integration architecture skills, capable of transforming new tech into business solutions.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with Docker.
• Experience with control systems.
• Experience with Kubernetes.
• Experience with cloud solutions in GCP or another cloud platform.
• Experience with Atlassian Tools like Jira and Confluence.
• Experience with Agile development methodologies.
• Experience with automated testing, continuous integration, and continuous development.
• Experience with data visualization and data monitoring tools (e.g., Splunk, Plotly, Tableau).
• Experience with audio analysis.
• Experience with text analysis.

Education

A Master's of Science in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background is required. A Ph.D. in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background is preferred.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, including mentorship programs, workshops, and conferences. You will also have the chance to work with a talented and diverse team of professionals who are passionate about innovation and customer satisfaction.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values creativity, collaboration, and diversity. We believe in fostering a positive and supportive work environment that encourages employees to thrive and grow. As a remote member of our team, you will be part of a virtual community that is connected by a shared passion for innovation and customer satisfaction.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks. We also provide a range of benefits, including health insurance, retirement savings, and paid time off. As a remote employee, you will also have the flexibility to work from the comfort of your own home, with the opportunity to connect with colleagues and collaborators from around the world.

Conclusion

If you are a motivated and detail-oriented individual who is passionate about customer service and innovation, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a remote Key Information Researcher, you will have the chance to work with a talented and diverse team of professionals who are dedicated to creating exceptional experiences for our visitors. Don't miss out on this opportunity to be part of a dynamic and forward-thinking organization that values creativity, collaboration, and customer satisfaction. Apply now to join the arenaflex family and start your journey to a rewarding and challenging career!