**Experienced Full Stack Customer Service Representative – Non-Clinical Support (Days) Indianapolis, IN**

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our team, you will play a vital role in providing top-notch support to our members and providers, ensuring seamless interactions and resolving complex issues with ease. If you are a motivated and empathetic individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. **Job Summary:** As a Non-Clinical Customer Service Representative, you will be responsible for handling daily member telephone calls, providing education, problem-solving, and creating linkages to the Medical Management Department for authorization of services. You will also assist providers with eligibility, benefit, and resolution of claims issues. This is a remote work-from-home position with onsite/virtual training, offering a flexible and dynamic work environment. **Key Responsibilities:** * Meet the Department standard of calls answered, and call documentation entered * Assist Members and Providers with questions and concerns, including: + Finding Provider(s)/Services for members + Arranging Transportation for members + Answering billing/claims status questions; resolving claim issues for members + Assisting with pharmacy issues + Helping Members access community support services + Verifying member eligibility + Quoting benefits + Assisting with Referrals + Assisting with member health assessments + Assisting members with closing gaps in care * Provide ongoing member education * Responsible for all benefits information given to Members and Providers * Participate in Departmental Projects, as appropriate * Coordinate quality improvement initiatives with Medical Management, Provider Relations, and Quality Depts., i.e., Preventative Health Screenings * Perform other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole **Requirements:** * 1 year of experience in a call center environment * High School Diploma (proof not required) * Spanish speaking required (please note in your profile) * Bilingual applicants preferred (eligible for pay rate increase) * Must reside in Indiana * 52% markup need; contractors must make a facility-mandated $18.00 per hour **Preferred Qualifications:** * 1+ year of experience in a customer service role * Bilingual (Spanish and English) * Experience working in a healthcare or insurance environment **What We Offer:** * Competitive hourly rate * Flexible remote work-from-home environment * Ongoing training and development opportunities * Collaborative and dynamic work environment * Opportunities for career growth and advancement * Comprehensive benefits package (including medical, dental, and vision insurance) * Paid time off and holidays * Access to exclusive employee discounts and perks **Work Environment and Company Culture:** At arenaflex, we value diversity, equity, and inclusion. We strive to create a workplace culture that is inclusive, respectful, and supportive of all employees. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our members' lives. If you share our values and are committed to excellence, we encourage you to join our team. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and discussing this opportunity further. Apply Now! Apply for this job