Experienced Supply Chain Customer Service Manager – Leading Customer-Focused Teams and Driving Business Growth through Exceptional Service Delivery

Introduction to arenaflex

At arenaflex, we have been revolutionizing the packaging industry since our humble beginnings as a small family business in 1899. Over the years, we have grown into a multi-billion-dollar global company, driven by our talented people who are at the core of our success. Our mission is built around the principle that "People Build Businesses," and we strive to keep this spirit alive in everything we do. With operations in over 34 countries and a portfolio of renowned brands, we are proud of our achievements in sustainability, industrialization, and the innovative work accomplished by our team members.

Job Overview

We are seeking an experienced Supply Chain Customer Service Manager to lead our customer service team and develop key processes that increase customer satisfaction. As a seasoned professional in customer service and supply chain management, you will be responsible for directing and managing all aspects of the Customer Service Department, including activities, policies, objectives, and initiatives. Your expertise in providing outstanding customer service, coupled with your ability to motivate and lead teams, will be essential in driving business growth and ensuring exceptional service delivery.

Key Responsibilities

• Comply with established job safety practices, policies, and procedures as specified in plant and corporate directives for the safe performance of the work assignment.
• Support and follow the SQF (Safe Quality Food System) guidelines of the food safety system.
• Direct and manage all aspects of the Customer Service Department activities, policies, objectives, and initiatives.
• Manage the CSR customer account assignment and establish key backup support.
• Engage with customers regarding their forecast and supply chain information.
• Participate in the SIOP process, manage and provide any data required.
• Engage in the customer RFQ process and new customer onboarding procedures.
• Set performance metrics, train staff, handle escalated customer issues, and analyze customer feedback.

Requirements and Qualifications

To be successful in this role, you should possess strong leadership skills, excellent communication, conflict resolution, and a focus on continuous improvement. You should have working knowledge in manufacturing principles, practices, nomenclature, and procedures, as well as logistics management, production planning, manufacturing environment, financial management, and business principles and practices.

Additionally, you should be proficient in Microsoft Excel, CRM, and general ERP system knowledge. The ability to apply intensive and diversified evaluation, selection, and substantial adaptation and modification of standard production planning techniques, procedures, and criteria is also essential.

Essential Qualifications

• Strong leadership and team management skills.
• Excellent communication and conflict resolution skills.
• Working knowledge of manufacturing principles, practices, nomenclature, and procedures.
• Logistics management, production planning, and manufacturing environment experience.
• Financial management and business principles and practices knowledge.
• Microsoft Excel, CRM, and general ERP system proficiency.

Preferred Qualifications

• Experience in a similar role, preferably in the packaging industry.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Excellent customer service skills and ability to build strong relationships with customers.

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Supply Chain Customer Service Manager, you will have access to various training and development programs, including leadership development, customer service training, and industry-specific knowledge sharing. You will also have opportunities to work on cross-functional projects, collaborate with other departments, and contribute to the development of new processes and initiatives.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is respectful, supportive, and empowering. Our employees are our greatest asset, and we strive to provide a work environment that is conducive to their growth, well-being, and success.

Compensation and Benefits

The annual base salary range for this role is from $132,160 to $148,680, plus an annual target bonus of 12.5% of base salary. At arenaflex, we offer a comprehensive total rewards package, including competitive pay and benefits, such as medical, dental, and vision coverage, 401(k) retirement plan with company match, wellbeing tools and resources, paid time off and holidays, and tuition reimbursement.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for the Supply Chain Customer Service Manager role at arenaflex. With our commitment to customer satisfaction, employee growth, and sustainability, we offer a unique opportunity to make a meaningful impact in the packaging industry. Join our team and be part of a dynamic and inclusive work environment that values diversity, equity, and inclusion. Apply now and take the first step towards a rewarding and challenging career with arenaflex.