**Experienced Bilingual French Customer Service Case Manager – Automotive Industry Expert**

At arenaflex, we bring first-class service across each market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **About arenaflex** Established in 2000, arenaflex has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a arenaflex team member, you can expect: * A Culture of Service – to be treated like you are the customer from day one * Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions * Respect – a team that is accountable, dependable, and gives you their full attention * Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization * Career Growth – lots of learning opportunities for aspiring minds * Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! * Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. **What You'll Be Doing** The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty. **During a Typical Day, You'll** * Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services * Act as a resource for all product knowledge and service support * Schedule activities as required for special events * Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner * Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction * Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs * Be responsible for handling emails and chats * Exhibit strong follow-up and organizational skills, in both verbal and written communication * Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers). * Return all email and voice mail messages promptly and follow up with customers and dealers as committed * Be responsible for documenting customer inquiries and concerns * Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans * Participate in business-related marketing and sales projects * Meet specified goals as set forth by management * Provide feedback to management for the continued and improved performance of the department to foster positive results and growth * Work as a team player – assist other team members when in need of support **What You Bring to the Role** * High school diploma required; Associate or bachelor's degree is a preferred * Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessments * A minimum of two (2) years of experience in customer service, call center, hospitality, or public relations, or sales * Experience in a luxury field (hospitality or brand product) is a plus * Knowledge of the automotive industry is a plus * Strong verbal and written communication skills * Strong customer service, interpersonal, and relationship-building skills * Excellent English language (oral and written), with grammatical knowledge and etiquette * Typing skills (minimum of 30 words per minute) **What You Can Expect** * Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour $2.00 per hour premium for the bilingual French skill * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (arenaflex College) * Employee Rewards Program (arenaflex Perks) **A Bit More About Your Role** This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application. We can't wait to hear from you! **Contact Information** Email: [insert email] Phone: [insert phone number] Website: [insert website] **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Note** Please note that neither arenaflex nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. **Skills** * Automotive Industry * Automotive Repair and Maintenance * Call Centers * Case Management * Communication Skills * Customer Experience * Customer Relations * Customer Satisfaction * Customer Service Management * Customer Support/Service * Customer Training * Diversity * Documentation * Employee Assistance Plan * English Language * Financial Services * Follow Through * French Language * High School Diploma * Internet/Online Service * Interpersonal Skills * Leadership * Life Insurance * Marketing * Multilingual * On Site Support * Organizational Skills * Performance Management * Presentation/Verbal Skills * Problem Solving Skills * Public/Media/Press/Analyst Relations * Recruiting/Staffing Agency * Resolve Customer Issues * Sales * Team Player * Time Management * Training Program * Training/Teaching * Typing * Vision Plan * Voice Mail * Writing Skills Apply for this job