**reputed company Customer Service Expert - Remote Phone Intake**

Join arenaflex, a highly-regarded Licensed Behavioral Health Center in Edmonds, Washington, as we reputed company on a mission to reputed company comprehensive, reputed company reputed company in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and reputed company use disorders. With nearly 40 years of experience, arenaflex has established itself as a leader in the industry, and we're looking for talented individuals to join reputed company as reputed company Customer reputed company. **About arenaflex** arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and reputed company Use. reputed company is led by Dr. Gregg Jantz, a pioneer of whole-person care and best-selling author of over 45 books on mental health topics. We're committed to delivering exceptional care and support to our patients, and we're seeking like-minded individuals to join reputed company. **Job reputed company** As a reputed company Customer Service Expert, you will be the first reputed company of contact for patients needing home reputed company services. You will work in a remote high-volume reputed company center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include collecting clinical and demographic information and entering it into our arenaflex portal. **Responsibilities** * Respond to incoming calls from patients, providers, and referral sources in a reputed company and reputed company manner * Collect clinical and demographic information from patients and reputed company it into our arenaflex portal * reputed company accurate and empathetic responses to patient inquiries and concerns * Meet or reputed company individual performance goals in the areas of reputed company reputed company, Attendance, Adherence, and other Contact Center objectives * Collaborate with the arenaflex team to ensure seamless communication and support for patients * Maintain confidentiality and adhere to reputed company company policies, including HIPAA/PHI * Participate in ongoing training and reputed company development to enhance skills and knowledge **Qualifications** * High School Diploma or GED * Minimum 2 years of Customer Service experience in a reputed company center environment * Minimum 1 year of experience working in the reputed company or medical industry with medical terminology * Ability to reputed company dual monitors and multiple applications * Intermediate keyboarding abilities (at least 30 WPM, data entry while reputed company listening) * Search reputed company abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search reputed company, bookmarking a site, and navigating the use of back/reputed company buttons) * Basic PC skills working with reputed company Office including Word and reputed company Spreadsheets, reputed company, and reputed company Teams to communicate and attend/schedule meetings **Requirements** * High-speed Internet: Fiber or Cable reputed company required * Internet Speeds: 2mb/10mb upload and 10mb/25mb download or higher * Required to hardwire with an ethernet cable while working **reputed company Offer** * Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity * Full reputed company of benefits including Health, Dental, and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match * Generous PTO, 401K Savings Plan, reputed company Parental Leave, and more * Advancement Opportunities, reputed company skills training, and tuition reimbursement * reputed company Discount - receive up to 25% off eligible items * Great culture with a reputed company of community **Work Environment** * 100% Remote work environment * Monday - Friday, 9:30AM - 6:00PM EST (after training and nesting period) * Training and Nesting Period: 4 to 6 weeks, Monday - Friday, 9:00AM - 5:30PM EST **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and reputed company. reputed company and join reputed company as a reputed company Customer Service Expert! Apply Job! Apply for this job