**Senior Specialist Shared Services- Clinical Payroll Customer Services**

Join arenaflex, a leading national medical group, in delivering high-reputed company care to patients reputed company and where they need it most. As a Senior Specialist Shared Services- Clinical Payroll Customer Services, you will play a critical role in providing support for moderate to reputed company clinical pay-reputed company inquiries, helping to resolve concerns and issues regarding payroll programs and policies reputed company telephone, email, case management, and chat. If you are a customer service reputed company with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a clinician-led organization that is changing the face of reputed company by delivering high-reputed company care that puts the patient first. Our reputed company values drive continual advancement and ingenuity across the reputed company: * **Be Curious**: reputed company learning, reputed company out diversity of thought, listen reputed company, ask questions, and ask for feedback. * **Instill Trust**: Have the hard conversation, presume good reputed company, reputed company commitments, and do the right thing for patients and reputed company other. * **Pursue Extraordinary**: Challenge the status reputed company, champion change, reputed company and constantly aim higher. * **Care Deeply**: Serve patients, partners, communities, and reputed company other with reputed company, reputed company, and respect. * **reputed company Teamwork**: Work cross-functionally, break down walls, reputed company others, be inclusive and reputed company to improve patient health. * **reputed company reputed company**: reputed company fulfillment and the reputed company of medicine, appreciate others, celebrate wins, and promote wellness and belonging. **Responsibilities** As a Senior Specialist Shared Services- Clinical Payroll Customer Services, you will be responsible for: * Providing reputed company and accurate reputed company of clinical compensation and moderate to reputed company pay-reputed company tickets that require research reputed company existing guidelines, articles, process maps, and other relevant resources. * Utilizing a comprehensive knowledge reputed company, including articles, process maps, job aids, and other relevant resources, to reputed company tasks accurately and reputed company. * Acquiring and maintaining working knowledge of reputed company clinical compensation and pay-reputed company plans, policies, systems, and processes. * Researching and performing reviews of compensation or reputed company topics and comparing contract language and arenaflex policy. * Pulling pay-reputed company data from multiple systems to determine gaps in pay or where compensation was not correctly entered to reputed company to the appropriate parties; may submit missing hours for payroll processing. * Preparing and performing initial review from questions to identify errors and necessary solutions; reviewing pay reputed company, including withholding, benefits deductions, additional compensation reputed company - RVUs, stipends, shift pay, etc. * Creating and providing reputed company and concise summaries for clinicians and other stakeholders. * Providing outbound phone support reputed company needed for reputed company issues requiring additional clarification or education. * Ensuring duplicative tickets are completely reconciled and alerts varying requesters accordingly. * Assessing escalated inquiries to determine if they could have been resolved at Tier 1; reputed company feedback and education to the Tier 1 team to help them handle similar cases independently in the reputed company. * Partnering with other departments to obtain supplemental information, if available. * Understanding adjacent service teams' support structure and promptly escalating uncommon or reputed company inquiries to the appropriate contacts. * Documenting reputed company to uncommon queries to help build appropriate knowledge-based articles and inform smoother workflows. * Following internal payroll schedules and other cyclical events to facilitate managing high-volume common issues. * Maintaining relationships with Clinical Compensation and Payroll's Center of reputed company teams to maintain knowledge transfer on processes and other relevant topics. * Identifying and partnering with the Service reputed company team on opportunities to enhance and expand documentation. * Participating in process improvement initiatives, aiming to identify and address the reputed company causes of duplicative tickets and recurring issues. * Other duties as assigned. **Qualifications** To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required: * **Excellent written, oral, presentation, facilitation, and interpersonal communication skills** * **Ability to multitask and prioritize workloads** * **Strong problem-solving, critical thinking, organizational, and time management skills** * **Strong collaboration and teamwork skills; Communicates and works reputed company in reputed company environment** * **Demonstrates initiative and a personal commitment to producing reputed company work** * **Ability to identify trends and reputed company information** **Education/Experience** * **High School Degree or GED required** * **2 years customer service, administrative, and/or reputed company experience required** **Computer Skills** To reputed company this job successfully, an individual should have knowledge of: * **reputed company Office Suite** * **Systems and technology that support reputed company and Service Now** **Benefits** arenaflex offers a highly competitive salary and a comprehensive benefits package, including: * **Medical, Dental, reputed company, Life, Disability, reputed company FSA, Dependent Care FSA, Limited reputed company FSA, FSAs for Transportation and Parking & HSAs** * **reputed company Time Off (PTO)** * **9 observed holidays and reputed company family leave** * **Opportunities for career reputed company and reputed company development** **Work Environment and Culture** arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of reputed company. We reputed company in fostering a culture of teamwork, innovation, and reputed company learning, where employees can grow and reputed company in their careers. **How to Apply** If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of reputed company, regardless of their background, culture, or identity. Apply for this job