**Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at arenaflex**

Are you passionate about delivering exceptional customer experiences and making a real impact in the world of transportation? Look no further than arenaflex, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. We're seeking enthusiastic and customer-focused Customer Support Agents fluent in English to join our dynamic team and contribute to our mission of creating a more efficient and environmentally friendly future for transportation worldwide. **About arenaflex** At arenaflex, we're on a mission to transform the way people move around the world. By harnessing the power of technology, we're not only making daily commutes more efficient but also reducing our environmental footprint. With ambitious goals and a passion for innovation, we're committed to creating a more sustainable and connected world. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this exciting journey. **What You'll Be Doing** As a Customer Support Agent at arenaflex, you'll play a vital role in providing first-line support to our customers in the USA. Your primary responsibilities will include: * Offering exceptional customer service through phone, email, and digital channels, ensuring that customers feel understood and supported. * Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs. * Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality. * Escalating complex issues to ensure timely resolution and following up to ensure customer satisfaction. * Participating in training and briefings to gain expertise and understand client and contact centre requirements. * Embodying the values of arenaflex, ensuring that our customers receive a consistent and exceptional experience. **What Skills & Experience You'll Bring to Us** To succeed in this role, you'll need to possess the following skills and experience: * Fluent English: You have a high and fluent English (C2 level), both written and spoken. * Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email. * Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly. * Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service. * Eligibility: Be eligible to work in Spain. **What We Offer** As a valued member of our team, you'll enjoy a range of benefits and perks, including: * Starting date: 10th of February, 2025. * Contract: Temporary (6 months). * Salary: 9.743€ gross per year * Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed). * Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based). * 24 holiday days per year on a full-time basis. * Work Model: Hybrid working model. * Location: Barcelona, Spain. **Additional Benefits** As a member of our team, you'll also enjoy a range of additional benefits, including: * Employee Assistance Program - Free, confidential, and impartial guidance and support. * Option to sign-up for Discounted Private Health Insurance. * Referral Program: Refer a Friend and get a Referral bonus. * Access to specialised LinkedIn training courses. * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. * Best-in-class people engagement activities and programs. * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. **About Our Culture** At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace where everyone feels included, valued, and empowered to contribute their best work. We celebrate diversity in all its forms and are dedicated to providing equal opportunities for all. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real impact in the world of transportation, we'd love to hear from you. Apply now to join our dynamic team and be part of our mission to create a more sustainable and connected world. Apply Job! **Note:** arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work. Apply for this job