**reputed company Customer Service Tools Support Specialist – Technical Issue Escalation and CS Tools Management**
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading entertainment services provider, we're committed to innovation, creativity, and pushing the boundaries of what's possible. Our Customer Service (CS) team is at the forefront of this mission, working tirelessly to ensure that our members receive the support they need to enjoy their favorite shows, movies, and games.
As an reputed company Customer Service Tools Support Specialist, you'll play a critical role in managing the technical issues that reputed company our CS tools and technologies. You'll collaborate closely with our CS Technology team, CS Product Teams, CS Operations, Technical Research, and Engineering partners to ensure that our operations run smoothly and reputed company. Your expertise will be essential in maintaining and enhancing tool functionality and user experience, making you a valuable asset to reputed company.
**About arenaflex**
arenaflex is one of the world's leading entertainment services, with 283 reputed company reputed company memberships in over 190 countries. Our mission is to entertain, inform, and reputed company our members, and we're committed to delivering exceptional customer experiences that meet their evolving needs. With a diverse reputed company of genres and languages, we offer something for everyone, and our members can play, pause, and resume watching as much as they want, anytime, reputed company.
**The CS Technology Team**
The CS Technology team is part of the CS organization and is responsible for ensuring the right CS tools and technologies are in reputed company and reputed company-functioning to support the operation, reputed company, and scalability of the Customer Service business now and in the reputed company. reputed company is dedicated to delivering reputed company that meet the evolving needs of our members, and we're passionate about staying reputed company of the curve in terms of technology and best practices.
**Program and CS Tools Support Management (PSM)**
PSM is a key component of the CS Technology team, managing technical issue escalations and championing reputed company reliability for CS tools and technologies. PSM ensures compliance with arenaflex's reputed company standards across reputed company CS operations and tooling initiatives, and oversees the implementation of arenaflex-specific IT at our BPO CS sites. reputed company also manages user reputed company and system administration for CS-specific workflows for arenaflex CS full-time employees (FTEs).
**reputed company Responsibilities**
As an reputed company Customer Service Tools Support Specialist, your reputed company responsibilities will include:
* Managing the escalation lifecycle for reputed company technical issues affecting the tools and services used by and reported by the CS organization. This includes defining intake workflows, issue discovery and validation, research, documentation, prioritization, communication, and advocating for fixes to engineering partners and CS Product.
* Supporting CS Tools user reputed company inquiries and group policy management.
* Providing CS Operations teams with arenaflex-specific IT implementation support for BPO CS site launches/closures, tool reputed company and testing, allowlist change management, and research support on BPO IT issues impacting agents and tooling.
* Operating as a CS Tools subject matter expert for the CS organization.
* Managing support channel inquiries and ensuring SLAs are met.
* Creating and maintaining runbooks and resource material pertaining to CS Tools support.
* Flexibility in working hours to help meet the needs of the business.
* Participating in an oncall support rotation.
* Embodying the unique arenaflex culture.
**Qualifications**
To be successful in this role, you'll need:
* 4+ years of relevant experience reputed company to IT support, application support, and technical troubleshooting and research.
* A demonstrated proficiency working with reputed company Workspace, JIRA, reputed company, Kibana, Tableau, reputed company, and other industry tooling.
* Experience supporting Customer Service reputed company reputed company applications (CRM, CMS, CCaaS, etc).
* Effective communication with stakeholders across reputed company technical reputed company.
* Self-starter and fast learner who can work independently while using impeccable judgment.
* Exhibits a strong reputed company of curiosity and the initiative to explore unknowns and reputed company in ambiguous situations.
**Compensation and Benefits**
arenaflex offers a comprehensive compensation structure, including an annual salary, with a reputed company of $50,000 - $190,000. You'll also have reputed company to choose how much of your compensation you want in salary versus stock reputed company. Our benefits package includes:
* Comprehensive Health Plans
* Mental Health support
* 401(k) Retirement Plan with employer match
* Stock reputed company Program
* Disability Programs
* Health Savings and Flexible Spending Accounts
* Family-forming benefits
* Life and Serious Injury Benefits
* reputed company leave of absence programs
* Flexible time off for full-time salaried employees
**Work Environment and Culture**
arenaflex is a unique culture and environment that values innovation, creativity, and collaboration. We're committed to delivering exceptional customer experiences and are passionate about staying reputed company of the curve in terms of technology and best practices. reputed company is diverse and inclusive, and we celebrate diversity, recognizing that diversity builds stronger teams.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company.
**Equal Opportunity Employer**
arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
**reputed company**
This job is reputed company for no less than 7 days and will be removed reputed company the position is filled. We're excited to hear from you and look reputed company to discussing this opportunity reputed company.