**Experienced Work From Home Customer Service Coordinator - Card Account Servicing**

Join arenaflex, a leading financial institution, as a Work From Home Customer Service Coordinator - Card Account Servicing, and be part of a dynamic team that is changing the face of banking. As a key member of our Customer Care team, you will play a vital role in delivering exceptional customer experiences, resolving complex issues, and providing personalized support to our valued clients. **About arenaflex** arenaflex is more than just a bank; we're a community of passionate individuals who are dedicated to making a difference in the lives of our customers. We believe in empowering our associates to be the best people to people, and we're committed to creating a work environment that is inclusive, supportive, and rewarding. Our mission is to revolutionize banking by providing compassionate and real solutions to our customers' financial needs. **More Than Just Training, More About You** At arenaflex, we understand that our associates are the backbone of our organization. That's why we invest heavily in both formal and informal learning development opportunities to ensure that our team members have the necessary skills and know-how to succeed in their roles and best serve our customers. Through our training programs and day-to-day work, you'll find that successful associates at arenaflex will: * Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change * Demonstrate a strong customer focus rooted in empathy * Communicate effectively with peers, management, and customers * Exercise good judgment and independent decision-making skills * Demonstrate exceptional listening, questioning, call control, and de-escalation techniques * Be proactive, have effective time management, and organizational skills * Display dependability with a solid attendance record * Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot) **Basic Qualifications** * High school diploma, GED, or equivalent certification * At least 1 year customer service experience **Work from Home Technology Requirements** * Secure home office environment that is free from background noise and distractions * Reliable private internet connection that is not supplied via cellular data or hotspot is required * A private network that is password protected where you have ownership or line of sight to every device on the network * Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) * Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions * ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred * To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test, and run from the Google landing page * Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met arenaflex reserves the right to request proof of internet provider, speed, and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. arenaflex reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability, arenaflex reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. **Work from Home Location Requirements** This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. **More Benefits, More Health, More Wealth, and More Life** arenaflex believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits, and you might be onto something. * Medical, Dental, Vision, Prescription coverage Day 1 * Flexible Schedule Options * Paid Time Off * Wellbeing offerings such as backup childcare and Mental Wellness support * Tuition Reimbursement * Paid Training and Development offered quarterly * Flexible Spending Account * Life Insurance * Disability Insurance * 401 K and Stock Purchase Plan "At arenaflex, we strive to attract the best people to give them the opportunity to be great." - Rich D. Fairbank, Chairman, Founder, and CEO **The Power of One** Work & Culture at arenaflex At this time, arenaflex will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. Remote (Regardless of Location): $43,680 - $43,680 for Customer Service Coordinator Richmond, VA: $43,680 - $43,680 for Customer Service Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the arenaflex Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. **Join the arenaflex Team** If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers, we want to hear from you. Apply now to become a Work From Home Customer Service Coordinator - Card Account Servicing at arenaflex. Apply Job! 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