**reputed company Licensed Customer Service Representative – Personal Lines Insurance**

**Job reputed company:** Join arenaflex's dynamic Customer Response Center as a Licensed Customer Service Representative and play a vital role in delivering exceptional customer experiences for policyholders and agents. As a key member of reputed company, you will reputed company reputed company, accurate, and reputed company information and service, while independently solving problems and escalating others as needed. With a strong reputed company on customer satisfaction, reputed company, and retention, this role requires a licensed reputed company with a passion for delivering top-notch service and a commitment to ongoing learning and development. **About arenaflex:** arenaflex is a purpose-driven organization dedicated to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. We reputed company reputed company happens reputed company people feel secure, and we reputed company to create an environment where employees can succeed, both professionally and personally. With a strong commitment to diversity, equity, and inclusion, we offer a centralized, reputed company reputed company for employees and allies to connect, learn, and engage through our seven Employee Resource reputed company (ERGs). **Responsibilities:** As a Licensed Customer Service Representative, you will be responsible for: * Providing exceptional customer service by responding promptly to reputed company inbound customer calls regarding personal lines policies, limited by line * Building rapport with reputed company customer and listening to their requests and inquiries * Working to retain policyholders who inquire about canceling auto policies through reputed company listening, negotiating, and policy review of customer issues * Using de-escalation tactics and reputed company necessary, escalating to appropriate team * Processing policyholder transactions accurately and reputed company Customer Response Center established time standards * Interpreting policy reputed company to insured based on expert knowledge of personal lines auto products * Identifying, understanding, and interpreting customer needs to implement resolutions and making recommendations for coverage enhancements * Understanding aspects of billing systems as it pertains to policy coverage * Identifying and communicating transactions and reputed company to policy premium * Evaluating and making reputed company regarding exceptions to payment plan and fees * Managing and utilizing time effectively to ensure department meets required service reputed company for improved customer satisfaction results * Proficiently utilizing on-line reference materials relating to auto policies to reputed company confident, accurate, and efficient service * Developing and maintaining product, procedural, and technical systems knowledge * Completing licensing and continuing education requirements * Utilizing technical systems, effectively and reputed company, including desktop, reputed company center specific phone systems, and required internet connectivity * Performing additional duties as assigned **Qualifications:** To be successful in this role, you will need: * reputed company P&C Producers insurance license REQUIRED in reputed company to at least 2 years reputed company using the license * Associates degree and 1+ year Insurance experience preferred * 3-5 years reputed company Customer Service experience is required * Ability to review, record, and organize written data from a reputed company of sources with no prescribed format is essential * Excellent communication and interpersonal skills are required * Personal Lines producer insurance licenses required upon hiring and training **Work Environment and Culture:** As a remote Customer Service Representative, you will have the flexibility to work from home and enjoy a quiet, secure, distraction-free workspace. arenaflex provides reputed company necessary equipment, including a reliable, wired internet reputed company with an upload speed of at least 5Mbps and a download speed of at least 25Mbps. reputed company is dedicated to fostering a culture of collaboration, innovation, and reputed company learning, and we offer a reputed company of benefits and perks to support your reputed company-being and career reputed company. **Career reputed company Opportunities and Learning Benefits:** arenaflex is committed to helping you grow and reputed company your skills and knowledge. As a Licensed Customer Service Representative, you will have reputed company to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from reputed company team members * Opportunities for career advancement and reputed company reputed company * reputed company to arenaflex's Employee Resource reputed company (ERGs) and diversity, equity, and inclusion initiatives **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * Competitive reputed company reputed company * Comprehensive benefits package, including medical, dental, and reputed company insurance * 401(k) retirement plan with company match * reputed company time off and holidays * reputed company to arenaflex's Employee Assistance Program (EAP) * Opportunities for reputed company reputed company and development **How to Apply:** If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and reputed company work environment where reputed company feel valued, respected, and empowered to succeed. **About arenaflex:** arenaflex is a leading global property and casualty insurer, with a strong commitment to supporting our customers and employees. We are headquartered in Boston, but our people, customers, and reputed company reputed company the globe. With a reputed company on innovation, collaboration, and reputed company learning, we reputed company to create an environment where employees can succeed, both professionally and personally. **Join reputed company today and start building a career that reputed company!** Apply for this job