Experienced Dynamics CRM Customer Engineer – Enterprise Level Support, Administration, and Migration Expertise for arenaflex

Introduction to arenaflex

arenaflex is a pioneering tech company that combines human-centered design, powerful data, and cutting-edge technology to accelerate customer experience transformation at scale. As a trusted partner to iconic brands and emerging success stories across the globe, we create game-changing solutions that help businesses grow and thrive. Our team of innovators and experts is dedicated to delivering exceptional outcomes, challenging conventions, and crafting experiences that exceed expectations.

About the Role

We are seeking an exceptional Dynamics CRM Customer Engineer to join our team of experts in delivering strategic consulting, design, advisory services, market research, and contact center analytics that drive insights and improve outcomes for our clients. As a trusted advisor to enterprise-level customers and their partners, you will play a key role in designing, developing, deploying, and optimizing Dynamics CRM implementations, as well as migrating and modernizing to Dynamics 365 Customer Engagement Online (D365 CE).

Key Responsibilities

• Establish yourself as a trusted advisor to key stakeholders at assigned customers, providing expert guidance and support to ensure best practice execution and success
• Develop and execute on a service delivery plan, leveraging repeatable services to educate customers and assess their implementation
• Collaborate with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers

Essential Qualifications

• General fluency in English, with effective communication skills to identify, engage, and interact with key stakeholders
• Proficiency in delivering technical training and excellent problem-solving and troubleshooting skills
• Consulting and customer-facing role experience, with the ability to work collaboratively in a team environment
• Deep technical acumen combined with a curiosity to continue learning and excitement for modern engineering tools and practices
• Dynamics CRM Enterprise level support and administration experience, including CRM infrastructure installation and configuration, CRM deployment configuration, CRM customization and configuration, CRM integration, and CRM performance and tuning optimization
• Dynamics CRM Cloud Migration knowledge, including experience with CRM 2015+ build versions and upgrade experience
• Architectural experience for Dynamics CRM on-premises and a strong understanding of business application performance tuning, including SQL, IIS, Networking, and client-side troubleshooting
• Environment health assessment experience and data recovery planning
• Dynamics 365 Customer Engagement Online and Power Platform up-to-date product knowledge, including familiarity with Dynamics 365 for Sales, Customer Service, Field Service, and Customer Insights
• Administration experience, customization and integration experience, and application lifecycle management experience

Preferred Qualifications

• Fluency in French and/or Spanish
• Experience authoring technical training for Dynamics 365 Customer Engagement Online and Power Platform
• Power Platform governance and center of excellence experience
• Advanced Microsoft certifications
• Experience with Dynamics 365 Customer Insights and Data Experience with Dynamics 365 Project Operations

Career Growth and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their skills and careers. As a Dynamics CRM Customer Engineer, you will have access to a range of training and development opportunities, including technical training, mentorship, and career advancement programs. You will also be part of a global community of experts, with opportunities to collaborate and share knowledge with colleagues from around the world.

Work Environment and Company Culture

arenaflex is a remote-first company, offering a flexible and dynamic work environment that allows you to work from anywhere. Our company culture is built on a foundation of innovation, collaboration, and customer-centricity, with a focus on delivering exceptional outcomes and exceeding expectations. We are committed to creating a diverse and inclusive workplace, where everyone feels valued, respected, and empowered to contribute their best work.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range for this position, with a base salary range of $91,457 - $137,186, plus incentives that align with individual and company performance. We also offer a range of benefits, including medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off, and holidays.

Conclusion

If you are a motivated and experienced Dynamics CRM Customer Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a trusted advisor to our clients, you will play a key role in delivering exceptional outcomes and exceeding expectations. With a range of training and development opportunities, a flexible and dynamic work environment, and a commitment to diversity and inclusion, arenaflex is the perfect place to grow your career and achieve your goals. Apply now to join our team of experts and start your journey with arenaflex!