Experienced Customer Support Specialist for arenaflex Team - Lithuanian and Russian Language Expertise Required

Introduction to arenaflex and the Industry

arenaflex is a leading global business outsourcing company that offers a wide range of services to other companies, helping them handle their customer service, finances, and other business processes. As a key player in the industry, we are committed to providing exceptional support to our clients and their customers. Our team is passionate about solving technical issues, helping others, and delivering outstanding customer experiences. If you share our passion and are looking for a remote job in Lithuania, we invite you to join our team as a Customer Support Specialist for the arenaflex team.

Job Overview

In this role, you will be employed by arenaflex and will support our client, arenaflex, an internationally recognized industry leader in technology. As a Customer Support Specialist, you will be responsible for answering incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to arenaflex's customers, and coming up with efficient and satisfying solutions to customers' inquiries. You will treat customers with respect, following company policies and procedures, and will be an integral part of our supportive team.

Key Responsibilities

• Answer incoming calls, emails, and chats in Lithuanian and Russian, providing timely and effective support to arenaflex's customers
• Provide technical and non-technical assistance to customers, resolving issues and addressing concerns in a professional and courteous manner
• Develop and implement efficient and satisfying solutions to customers' inquiries, ensuring that their needs are met and exceeded
• Treat customers with respect, following company policies and procedures, and maintaining a high level of customer satisfaction
• Collaborate with other team members to share knowledge, best practices, and expertise, contributing to the continuous improvement of our customer support services

Essential Qualifications

To be successful in this role, you should be fluent in Lithuanian (C1) and have a good command of Russian and English (B2). Previous experience in customer service, especially in a call center environment, is desirable but not essential, as we provide comprehensive training and coaching to help you excel in your role. You should be passionate about helping others, have excellent communication and problem-solving skills, and be able to work in a fast-paced environment.

Preferred Qualifications

• Previous experience in customer service, particularly in a call center or technical support environment
• Technical knowledge of arenaflex products and services, or a willingness to learn and develop your skills in this area
• Experience working in a remote or virtual team environment, with the ability to self-motivate and manage your time effectively
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box

Skills and Competencies

To succeed as a Customer Support Specialist for the arenaflex team, you should possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and think creatively
• Ability to work in a fast-paced environment, prioritizing tasks and managing your time effectively
• Strong technical skills, with the ability to learn and adapt to new technologies and systems
• Passion for delivering exceptional customer experiences, with a focus on quality, empathy, and professionalism

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to comprehensive training and coaching, as well as opportunities to develop your skills and knowledge in areas such as technical support, customer service, and leadership. You will be part of a supportive team, with fantastic colleagues and managers, and will have real opportunities to grow in your career and advance to new roles within the company.

Work Environment and Company Culture

arenaflex is a global company with a diverse and inclusive culture. We are proud to be an equal opportunity employer, committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including an hourly rate of 8.03€ to 8.56€, performance-based bonuses, and a range of benefits and perks. You will have the opportunity to work from home in Lithuania, with flexible scheduling and a supportive team environment. We also offer a permanent employment contract, with a 3-month trial period, and a range of opportunities for career growth and development.

Conclusion

If you are passionate about delivering exceptional customer experiences, have a strong technical background, and are looking for a remote job in Lithuania, we invite you to apply for the Customer Support Specialist role for the arenaflex team. With comprehensive training and coaching, a supportive team environment, and opportunities for career growth and development, this is an exciting opportunity to join a leading global company and take your career to the next level. Apply now and become a part of our dynamic team!