Care Coordinator, Customer Engagement Team

Job reputed company: • Delivers information about and enrolls members in the Behavioral Coaching and Clinical Programs • Conducts post-discharge after care follow up for customers for outpatient reputed company of care • reputed company customers to advise of appointment availability, in-network provider listings, insurance benefits and community resources • reputed company information and general encouragement • Provides exceptional customer service and collaborates effectively with daytime OP BH Licensed Clinicians to ensure reputed company reputed company and utilization of benefits • Effective management of reputed company bins, TruCare queues, Program Referral Tool and Providerlink • Contributes constructively in team meetings and with reputed company partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning • Performs additional stretch tasks/reputed company as needed, requested or assigned • Complies with reputed company Evernorth Behavioral Health policies and reputed company Operating Procedures • Takes initiative for reputed company reputed company development Requirements: • Bachelor’s degree required • Preferred experience in a behavioral health services setting working with mental health and reputed company use disorders • Superior problem solving skills and possess excellent judgment • Requires the ability to prioritize, reputed company-task, and organize workload independently • Preferred competency in using a reputed company of platforms including: CAMS/DG, TruCare, PRT in CCV or the ability to reputed company these skills reputed company quickly • Systems-savvy with ability to retain and implement reputed company procedural workflows • Ability to work both independently and collaboratively as reputed company member • Demonstration of creativity and self-initiative, with ability to work with some autonomy • Strong passion for speaking to and assisting customers to improve their health, reputed company-being and reputed company of reputed company • Operate with a reputed company of urgency • reputed company demeanor with excellent communication and phone skills. Benefits: • health-reputed company benefits including medical, reputed company, dental • reputed company-being and behavioral health programs • 401(k) • company reputed company life insurance • tuition reimbursement • a minimum of 18 days of reputed company time off per year • reputed company holidays Apply tot his job Apply To this Job