Sr. Director Field Operations

About OWL: OWL Solutions LLC is a Rochester, NY–based market research programming and fieldwork consulting firm specializing in healthcare. We are a fast-growing organization focused on delivering extraordinary programming expertise and personalized client support. Trusted by leading management consulting, primary research, and pharmaceutical companies, OWL is committed to excellence and to producing best-in-class service, quality, and data outcomes. Why work for OWL: OWL is a small company with big ambitions. We don’t follow the usual flight path—we challenge traditional processes and tackle the toughest operational challenges facing our clients. Perched at the top, OWL is recognized as an elite programming and operations team in the industry. Here, you’ll learn from some of the most experienced and talented minds in the field. If you want a company that genuinely values your development and rewards effort, OWL could be the nesting spot you’ve been looking for. The Perks: · Highly competitive salary · Vacation/PTO · Medical/Dental benefits · Bonuses (structured and performance based) · Remote work environment · Advancements About the position: The Sr. Director of Field Operaitons will lead fieldwork and translation operations throughout the project lifecycle, collaborating closely with programming and operations teams to ensure seamless execution. This is a client-facing role suited for a strategic thinker with exceptional attention to detail and strong interpersonal skills. Responsibilities: • Assess feasibility, develop field plans and create project budgets for new project opportunities • Organize and lead project kick off calls; review timelines and deliverables, address questions and offer solutions as required • Provide expert project management to clients through management of sample partners, project teams, and quotas and timelines to ensure the successful execution of the field plan • Proactively diagnose fielding challenges and offer sample providers and clients with viable solutions • Manage communications across all applicable project vendors, which may include translations, sample, coding, dashboard, software and data processing vendors • Oversee the successful invoicing of assigned projects • Support operational tasks, including but are not limited to vendor contracting, compliance guidelines and regulations and SOP review and/or drafting • Manage OWL translations business, responsibilities including but are not limited to managing project timelines, costs and deliverables, vendor relationships, negotiating pricing and rebates, reviewing and updating SOP’s, auditing all project costs and vendor invoicing, performance evaluations and project escalations What we expect from you: • Passionate problem solver who is willing to challenge conventional processes • Highly efficient with the proven ability to successfully manage multiple projects simultaneously • Able to thrive in a remote team-based work environment • Excellent written and verbal communication skills • Willingness to learn new skills and take on greater responsibilites • Extraordinary problem-solving and critical thinking skills • Work remotely with limited supervision • Embrace our core values and contribute to shaping our culture • 7+years industry relevant experience Job Type: Full-time Pay: From $85,000.00 per year Benefits: • 401(k) matching • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Vision insurance Experience: • Market research: 2 years (Required) Work Location: Remote Apply tot his job Apply To this Job