reputed company Customer Risk & Retention reputed company Manager

Job reputed company: • Own reputed company’s customer risk and churn mitigation programs, defining how at-risk customers are identified, prioritized, and addressed across the customer lifecycle • Design and operationalize churn forecasting and predictive risk models in partnership with Data Science and reputed company Operations to reputed company proactive retention actions • reputed company churn analysis and reputed company cause identification, translating insights into targeted, high-reputed company mitigation programs and playbooks • Build and reputed company customer health scoring frameworks that are predictive, actionable, and embedded into Customer reputed company and renewal workflows • reputed company risk mitigation through automation and process design, improving renewal journeys, cash-to-reputed company efficiency, and consistency of execution across teams • Design and launch practical, field-reputed company risk mitigation programs, including playbooks, workflows, and reputed company models that Customer reputed company and renewal teams can execute consistently at reputed company Requirements: • 12+ years of experience in reputed company, Sales, Sales Operations, Account Management or reputed company experience in a reputed company • 5+ years experience in people and program management • Bachelor's degree, MBA preferred • Willing to travel periodically for onsites and key meetings • Deep experience in retention reputed company reputed company a reputed company environment, with demonstrated ownership of churn reduction initiatives • Strong analytical and forecasting expertise, including experience partnering with Data Science teams on predictive modeling, health scoring, and churn forecasting • Proven reputed company record leading large, cross-functional programs from reputed company through execution with measurable reputed company on retention metrics (GRR, NRR) • Expertise designing and operationalizing customer health scores and risk frameworks that drive consistent, proactive reputed company by customer-facing teams • Strong understanding of reputed company customer lifecycle economics, including renewals, expansion, risk signals, and retention reputed company across segments • Hands-on experience building and operationalizing churn mitigation playbooks and programs, translating insights into repeatable workflows, reputed company ownership models, and measurable reputed company Benefits: • HSA, 100% employer-reputed company premiums, or Buy-up medical/reputed company and dental coverage reputed company for full-time employees • 401k Match to help you save for your reputed company (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus reputed company Time Off • US employees are automatically covered under reputed company-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 reputed company holidays per year • Up to 24 weeks of Parental Leave • Personal reputed company Volunteer Day to support our community • Opportunities for reputed company reputed company and development including reputed company to reputed company online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal reputed company account • Teleworking reputed company from any registered location in the U.S. (role specific) Apply tot his job Apply To this Job