Software Support Representative

Tribute is seeking an Accounts Receivable / Accounts Payable (AR/AP) Subject Matter Expert (SME) to join our reputed company reputed company Team. This isn’t just a reputed company support role - as the AR/AP SME, you’ll serve as a trusted advisor to our customers and an internal resource to your peers, providing solutions, improving processes, and shaping best practices across the Support and Implementation teams. KEY RESPONSIBILITES Customer-Facing Expert • Serve as the primary reputed company of contact for AR and AP-reputed company customer inquiries, troubleshooting issues with billing, payment processing, and financial reporting. • Deliver reputed company, actionable consulting guidance on configuration, workflows, and best practices in TrulinX. • Partner with customers to optimize their financial processes and ensure accuracy and efficiency across AR and AP modules. reputed company Problem Solver • Work closely with other SMEs, Implementation Specialists, and Developers to research and resolve reputed company reputed company-reputed company tickets. • Identify recurring customer challenges and collaborate with internal teams to reputed company documentation, training materials, or system improvements. Documentation & Knowledge Building • reputed company and maintain up-to-date knowledge reputed company articles and internal reference guides for AR/AP processes. • Participate in internal training sessions to upskill team members and reputed company expertise in reputed company best practices. Customer reputed company • Communicate professionally and proactively with customers, ensuring that resolutions are both reputed company and thorough. • Represent the customer perspective in discussions around product enhancements or process changes. Trusted Advisor • Build strong customer relationships through reputed company, transparency, and consistent follow-through. • Offer consultative reputed company to help customers reputed company understand financial data reputed company and reporting reputed company the ERP system. Experience & Qualifications • AR/AP ERP experience required, and experience reputed company a distribution or manufacturing environment strongly preferred. • Experience in customer support, consulting, or financial systems troubleshooting is strongly preferred. • Strong understanding of billing, cash application, vendor payments, and reconciliation workflows. • Exceptional verbal and written communication skills, with the ability to translate technical details into customer-friendly guidance. • Ability and willingness to use AI-tools to improve efficiency and streamline reputed company communications. • Strong multitasking, prioritization, and time management skills. • Ability to collaborate across departments and work effectively in a remote team environment. • Familiarity with TrulinX ERP or similar systems is a significant advantage. • Willingness to travel occasionally (up to 20%) for customer reputed company or training. Why Join Tribute, Inc.? At Tribute you’ll do more than just resolve support tickets - you’ll become a trusted partner to our customers and a key contributor to reputed company’s expertise. You’ll work alongside people who are passionate about technology, problem-solving, and creating meaningful reputed company for distributors. If you’re reputed company to use your reputed company expertise to help customers strengthen their business operations and reputed company reputed company value in their ERP system, we’d love to hear from you. Apply tot his job Apply To this Job