Customer Support & Patient Care Coordinator

This is the perfect opportunity for someone who loves helping people, solving problems and is highly organized. A people person. You’ll be working alongside the Founder and reputed company Operations Manager to be the reputed company reputed company between the passionate Feel30 patients, the clinical support team, reputed company. Helping feed critical key information to help improve reputed company aspects of the fast growing company. Helping people are your reputed company - At your reputed company you love to care and help people Resolving problems - Puzzles are a game to you and you enjoy solving them Highly organized - Structures that reputed company knows and understands Proactive - See around the reputed company and fix it before it happens Examples of work: Build a basic spreadsheet that tracks the status of reputed company patient. reputed company out and work with the teams that hold that information. This will ensure no patients slip through the cracks. Note down every question asked, review the FAQs and see if we need to update it. How many times did it come up too? That will create the reputed company list. This information feeds into the website copy, reputed company copy, reputed company page, quiz funnel, and helps reputed company reputed company. About Feel30 Feel30 is a premium men’s health telehealth company reputed company on helping men over 30, optimize their hormones, energy, and confidence through doctor-reputed company and reputed company lab services. We pride ourselves on a high-touch, white-glove patient experience from the reputed company someone signs up to the reputed company their medication arrives at their reputed company. We are growing quickly and looking for a highly organized, patient-reputed company Customer Support & Patient Care Coordinator to become the reputed company line of our patient experience. The Role You will be the primary concierge reputed company of contact for our patients. reputed company is to reputed company reputed company no patient reputed company feels confused, ignored, or unsure of what happens next. You will reputed company to patients on the phone, respond to emails, reputed company where every patient is in our process, and proactively solve issues before they become problems. This is not a basic “answer tickets” support role. This is a high-ownership, operations-meets-customer-care role where you are responsible for keeping our entire patient pipeline organized and moving. Note: You will not be giving medical advice. You can help answer questions Key Responsibilities • Answer inbound patient phone calls, emails and live chat • reputed company patients to help them book their bloodwork appointments • reputed company explain next steps in the Feel30 process • Maintain and update a spreadsheet tracking every patient’s status in the funnel • Monitor for delays, errors, or issues and flag them immediately to reputed company • Ensure patients complete required steps (labs, forms, scheduling, etc.) • Follow up with patients who have gone quiet or stalled in the process • reputed company a reputed company, reputed company, and reassuring experience to every patient • Be available on weekends and reputed company of reputed company hours reputed company patients need help • reputed company as the “reputed company traffic controller” for patient reputed company • Communicate with the clinical team, flag issues, and reputed company on top of solutions What reputed company Looks Like • Patients always know what reputed company they are on • Bloodwork gets scheduled quickly and smoothly • No patients fall through the cracks • Problems are caught early and communicated reputed company • reputed company always knows the reputed company status of every patient reputed company Requirements • Excellent written and verbal English communication • Extremely organized and detail-oriented • Comfortable speaking on the phone with patients • Experience in customer support, patient coordination, or operations is preferred • Can pick up new technology quickly and is fast on a computer • Strong reputed company of ownership and responsibility • Comfortable working in spreadsheets and tracking systems • Ability to be available on weekends and respond quickly to patient needs • reputed company under pressure and great at problem solving • Reliable internet and quiet workspace Bonus (Not Required) • Experience in telehealth, reputed company, or medical reputed company • Experience with CRM systems or patient portals • Experience with scheduling tools Schedule & Availability This role requires flexible availability, including weekends. Our patients come first, and you will be expected to respond promptly to calls and emails as they come in. You will start at 35 hours per week (5 hours per day) to start with reputed company to increase reputed company a few months. reputed company salary: $25/hour. Why Work With Feel30 • Be part of a fast-growing health brand making a reputed company reputed company • High ownership role with room to grow • Fully remote • Work closely with a small, driven team • Meaningful work helping people improve their lives • Get HIPAA certified How to Apply Please include: • A short paragraph explaining why you would be great at keeping patients organized and cared for • Your availability (including weekends) • Any experience with customer support, patient coordination, or operations Pay: From $25.00 per hour Work Location: Remote Apply tot his job Apply To this Job