Experienced Customer Service Representative - Remote & Seasonal Gardening Expert (UT Applicants Only)

Introduction to arenaflex

At arenaflex, our purpose is Doing Good Through Gardening. We believe that gardening has the power to transform lives and create a more beautiful world. As a leader in the gardening industry, we are dedicated to providing our customers with the best products, knowledge, and inspiration to succeed. Our customer service team is at the heart of our mission, connecting with customers, understanding their needs, and serving them with excellence.

About the Role

We are seeking an experienced Customer Service Representative to join our team on a remote and seasonal basis. As a Customer Service Representative at arenaflex, you will have the opportunity to work with gardeners of all levels, from beginners to professionals, and help them create a greener world. You will be responsible for answering calls and emails, assisting with orders, and troubleshooting issues. If you are passionate about gardening and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer calls and emails from customers, providing excellent customer service and support
• Assist customers with placing orders, checking on existing orders, and troubleshooting issues
• Navigate our websites and internal systems to provide accurate and helpful information to customers
• Work with customers to find the right solutions for their yards and gardens, spreading the power of Meadowscaping and driving financial success for the company
• Participate in call and email quality reviews to continuously improve customer service skills
• Collaborate with the team to achieve customer service goals and objectives

Essential Qualifications

To be successful in this role, you will need:

• A passion for gardening and customer service
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic computer skills and ability to navigate internal systems and websites
• High school diploma or equivalent required
• Previous customer service experience preferred

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in the gardening industry or a related field
• Knowledge of gardening products and techniques
• Previous experience working in a remote or virtual environment
• Associate's or bachelor's degree in a related field

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills, including active listening and problem-solving
• Strong communication and interpersonal skills, including written and verbal communication
• Ability to work independently and as part of a team
• Basic computer skills, including proficiency in Microsoft Office and ability to navigate internal systems and websites
• Time management and organizational skills, including ability to prioritize tasks and manage multiple projects simultaneously

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training program, including product knowledge and customer service skills
• Ongoing coaching and feedback to continuously improve customer service skills
• Opportunities for advancement and professional growth within the company
• Access to industry-leading products and techniques, including gardening and horticulture

Work Environment and Company Culture

At arenaflex, we pride ourselves on our fun-loving and supportive company culture. As a remote employee, you will be part of a virtual team that is passionate about gardening and customer service. You will have access to:

• Interactive training and team meetings, including virtual events and activities
• Opportunities for collaboration and teamwork, including cross-functional projects and initiatives
• A supportive and inclusive work environment, including diversity and inclusion initiatives
• Recognition and rewards for outstanding performance, including employee recognition programs and incentives

Compensation, Perks, and Benefits

As a Customer Service Representative at arenaflex, you will be eligible for:

• Competitive hourly rate of $14.50 per hour
• Overtime pay, including 1.5x regular hourly rate for overtime hours worked
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan, including company match
• Paid time off, including vacation and sick leave
• Discounts on arenaflex products, including gardening and horticulture supplies

Conclusion

If you are passionate about gardening and customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Representative, you will have the chance to make a difference in the lives of our customers and help create a more beautiful world. Apply today to join our team of plant nerds and start your journey with arenaflex!