Experienced Product Launch Customer Solution Manager - Technical Program Leadership and Customer Engagement Expert

Introduction to arenaflex

At arenaflex, we are driven by innovation and a passion for delivering exceptional customer experiences. As a leader in the tech industry, we are committed to harnessing the power of advanced technologies to solve real-world problems and transform the way our customers live and work. Our team is comprised of talented individuals who share a common goal: to invent, to innovate, and to make a meaningful impact. If you are inspired by the idea of working with a smart team of doers who are passionate about applying the latest advances in robotics and software to solve complex challenges, then you'll fit right in at arenaflex.

About the Role

We are seeking an experienced Product Launch Customer Solution Manager to join our team. As a key member of our Product Launch team, you will serve as the primary link between our Engineering & Product Development and Operations teams during the rollout of new automation solutions into live Fulfillment and Transportation Centers. Your expertise in leading large-scale technical programs, coupled with your passion for customer engagement and problem-solving, will enable you to drive the successful launch and adoption of new technologies, while ensuring that our customers receive the best possible experience.

Key Responsibilities

• Develop and document product launch strategies for new technologies, working cross-functionally with technical and non-technical stakeholders to ensure seamless execution
• Own the end-to-end product launch plan, tracking deliverables, milestones, and risks, and coordinating stakeholder collaboration to ensure successful launch readiness
• Establish and manage partnerships with operations leadership at our test sites, identifying requirements and capturing "voice of the customer" product/service feedback to influence product design and development priorities
• Coach site leaders on arenaflex best practices and robotics systems and tools, ensuring that our customers receive the support they need to succeed
• Travel up to 35% of the time to Fulfillment and Transportation Centers, working closely with our customers to drive adoption and ensure successful launch outcomes

Essential Qualifications

To be successful in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. Some of the essential qualifications we are looking for include:

• 3+ years of experience leading large-scale technical or engineering programs, with a proven record of thought leadership, business case development, and successful program completion
• 2+ years of customer-facing experience, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies
• Bachelor's degree in Science, Technology, Engineering, Math, Business, or equivalent
• Experience leading technical and non-technical transformation project teams, with a proven ability to work across broad functional teams
• PMP certification, or SCRUM/Agile, SAFe certification (or willingness to obtain)

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who possess some of the following preferred qualifications:

• Experience in customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies
• Experience leading large-scale technical or engineering programs, with a proven record of thought leadership, business case development, and successful program completion
• Strong technical background, with the ability to make highly technical topics non-tech friendly
• Passion for problem-solving, with a business outcome mindset and a focus on delivering exceptional customer experiences

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to express yourself thoughtfully verbally and in writing
• Ability to work in an ambiguous, entrepreneurial environment, with a focus on critical thinking and self-motivation
• Strong analytical and problem-solving skills, with the ability to use data to make decisions and drive business outcomes
• Ability to think big on behalf of our customers, with a focus on delivering Earth's most customer-centric experiences

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with the tools and resources they need to succeed. As a Product Launch Customer Solution Manager, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development opportunities, such as training and certification programs
• Mentorship and coaching from experienced leaders and professionals
• Opportunities to work on complex and challenging projects, with a focus on delivering exceptional customer experiences
• A collaborative and dynamic work environment, with a focus on innovation and teamwork

Work Environment and Company Culture

At arenaflex, we are proud of our inclusive and dynamic company culture. Our team is comprised of talented individuals who share a common goal: to invent, to innovate, and to make a meaningful impact. We offer a range of benefits and perks, including:

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and dynamic work environment
• A focus on work-life balance, with flexible working hours and remote work options

Compensation and Benefits

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company, offering a range of benefits and perks, including equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits.

Conclusion

If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, then we want to hear from you. As a Product Launch Customer Solution Manager at arenaflex, you will have the opportunity to work with a smart team of doers who are passionate about applying the latest advances in robotics and software to solve complex challenges. You will be responsible for driving the successful launch and adoption of new technologies, while ensuring that our customers receive the best possible experience. Apply now to join our team and start your journey with arenaflex today!