Experienced Remote Spanish Bilingual Automotive Customer Service Advisor – Delivering Exceptional Customer Experiences in a Dynamic and Supportive Environment at arenaflex

Introduction to arenaflex

arenaflex is a leading global company renowned for its exceptional culture, diversity, leadership, and innovation. We specialize in helping the world's best brands enhance their businesses and foster stronger connections with their customers. With a strong commitment to growth and excellence, we are seeking talented and compassionate individuals who share our passion for delivering outstanding customer experiences. As a remote Spanish bilingual automotive customer service advisor at arenaflex, you will be part of a dynamic team dedicated to providing top-notch support to our clients and their customers.

Job Summary

We are expanding our team of remote Spanish bilingual automotive customer service advisors and invite you to join our ranks. This is an excellent opportunity to build a rewarding career in the automotive industry, leveraging your customer service skills and bilingual proficiency to make a meaningful impact. As an advisor, you will be responsible for handling inbound and outbound customer interactions, addressing service issues, and providing expert guidance on our clients' products and services.

Key Responsibilities

• Answer incoming customer calls within established quality standards, ensuring prompt and professional service
• Capture prospect information, including names, addresses, phone numbers, emails, and product interests, to facilitate effective follow-up and support
• Provide detailed product information, answering questions about our clients' brands, current models, and performance capabilities
• Define consumer needs by asking relevant questions, selecting fulfillment items, and completing price and equipment statements
• Locate dealers following standard dealerization rules and categorize callers to offer appropriate touchpoints, such as warm transfers to dealers
• Assist customers with website navigation, provide goodwill, and escalate outstanding issues to ensure timely resolution
• Communicate effectively in written form (email or text chat) with customers regarding products and programs supported by our clients
• Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and address additional questions or concerns
• Invite customers to attend events, as required, and follow critical elements of our call and file handling process
• Stay up-to-date with center procedures, product information, and online resource tools to deliver exceptional customer experiences

Essential Qualifications

To succeed in this role, you should possess:

• A high school diploma, with at least six months of customer service experience preferred
• Courteous and strong customer service orientation, with excellent communication skills (both written and verbal)
• Ability to learn, including strong problem-solving skills, and dependability with proficient attention to detail
• A passion for helping others, with empathy, integrity, and a unique compassionate style
• Proficiency in Spanish and English, with the ability to communicate effectively in both languages

Preferred Qualifications

While not required, the following qualifications are desirable:

• Sales or marketing background, with the ability to build rapport with customers over the phone
• Experience working in the automotive industry, with knowledge of automotive products and services
• Familiarity with CRM software and outbound call processes
• Ability to work in a fast-paced environment, with a strong focus on quality and customer satisfaction

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to investing in our people and teams for ongoing personal and career development. As a remote Spanish bilingual automotive customer service advisor, you will have access to:

• Opportunities for performance incentives and recognition
• Paid training and development programs to enhance your skills and knowledge
• Clear paths for career advancement, with opportunities to move into leadership roles or specialized positions
• Mentorship programs to help you create a strong foundation for a rewarding career
• Networking and leadership opportunities with staff resource groups, such as our Network of Women, Black Professionals Network, Pride, and Ability

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, with a strong focus on diversity, equity, and inclusion. We offer:

• A diverse, global organization with innovative and friendly people to collaborate with
• Opportunities to participate in team appreciation days, customer service week, and other celebrations
• Wellness activities, events, and training opportunities to support your physical and mental well-being
• Global citizenship, sustainability, and team event opportunities to make a positive impact in your community and beyond

Compensation, Perks, and Benefits

As a remote Spanish bilingual automotive customer service advisor at arenaflex, you can expect:

• Competitive compensation and benefits package, including US full benefits (401K, medical, dental, vision, and employee assistance program)
• Opportunities for performance incentives and recognition
• Equipment provided for remote work, with the flexibility to work from home
• Referral bonuses and other perks to show our appreciation for your hard work and dedication

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to join our team at arenaflex. As a remote Spanish bilingual automotive customer service advisor, you will have the opportunity to make a meaningful impact, grow your career, and be part of a dynamic and supportive work environment. Apply today and discover why 270,000+ people around the globe choose to call arenaflex home.

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require a reasonable accommodation or have questions about our application process, please do not hesitate to contact us.