Experienced Bilingual Spanish Senior Customer Service Coordinator - Collections and Customer Experience Expert - Remote Work Opportunity at arenaflex

Introduction to arenaflex

At arenaflex, we're more than just a financial institution - we're a team of dedicated professionals who are passionate about delivering exceptional customer experiences. We believe that money can be stressful, but getting help shouldn't be. That's why we're committed to providing compassionate and real solutions to our customers. Our Customer Care team is supported and empowered to be the best people, to people, and we're looking for talented individuals like you to join our team.

About the Role

As a Senior Customer Service Coordinator - Collections at arenaflex, you will be responsible for providing top-notch customer service to our customers. You will be the voice of our company, and we'll champion you to be the best you can be. You will have the opportunity to work from the comfort of your own home, and we'll provide you with the necessary tools and resources to succeed in your role. Your experience and skills will support the customer experience in a variety of ways, depending on your role, and you will be tasked with providing the best of the best customer service to deepen relationships and loyalty to our brand.

Key Responsibilities

• Advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements.
• Handle complaints and/or escalated situations, and de-escalate complex issues to ensure customer satisfaction.
• Investigate customer concerns, help create and implement process improvements, and report trending customer issues.
• Support other customer service advocates, provide guidance and feedback, and ensure that customers receive the best possible experience.
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques to resolve customer issues efficiently and effectively.

Qualifications

To be successful in this role, you will need to have the following qualifications:

Essential Qualifications

• High school diploma, GED, or equivalent certification.
• At least 2 years of customer service experience.
• Fluent in Spanish and English.

Preferred Qualifications

• At least 1 year of experience working in the financial or credit card industry.
• At least 1 year of experience working in a call center.

Work from Home Requirements

To work from home, you will need to have a secure home office environment that is free from background noise and distractions. You will also need to have a reliable private internet connection that is not supplied via cellular data or hotspot, and a private network that is password protected. Your internet service must be provided by Cable or Fiber Internet Service Providers (ISP), and your ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred.

Skills and Competencies

To succeed in this role, you will need to have the following skills and competencies:

• Strong attention to detail, positive attitude, and ability to be flexible and embrace change.
• Strong customer focus that is rooted in empathy, and ability to communicate effectively with peers, management, and customers.
• Good judgment and independent decision-making skills, and ability to problem solve individual issues and guide co-workers in problem solving and solutions when needed.
• Proactive, effective time management, and organizational skills, and ability to display dependability with a solid attendance record.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of learning and development opportunities, including formal training programs and on-the-job work experience. You will have the opportunity to learn and develop new skills, and to take on new challenges and responsibilities as you grow in your role.

Work Environment and Company Culture

At arenaflex, we're proud of our company culture and work environment. We believe in creating a workplace that is inclusive, diverse, and supportive, and we're committed to helping our employees thrive and succeed. We offer a range of benefits and perks, including flexible schedule options, paid time off, and mental wellness support.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including medical, dental, vision, and prescription coverage, as well as a 401K and stock purchase plan. We also offer a range of perks and benefits, including flexible schedule options, paid time off, and mental wellness support.

Conclusion

If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to helping our employees grow and develop in their careers, and we offer a range of learning and development opportunities to help you succeed. Don't miss out on this opportunity to join our team and make a difference in the lives of our customers. Apply today!