Experienced Call Center Representative for Data Entry and Customer Service – Remote Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a leading organization in the healthcare and retail industry, dedicated to providing exceptional services to its customers. With a strong commitment to making a positive impact on communities, arenaflex offers a wide range of products and services that cater to the diverse needs of its clients. As a call center representative with arenaflex, you will play a vital role in delivering outstanding customer experiences and supporting the organization's mission to improve healthcare outcomes.

Job Overview

We are seeking an experienced and skilled call center representative to join our team at arenaflex. As a call center representative, you will be responsible for handling high-volume customer inquiries, processing data entry tasks, and providing exceptional customer service to our clients. This is a full-time remote opportunity that offers a competitive salary range of $25-$35 per hour.

Key Responsibilities

• Utilize arenaflex's prescription data entry methodology and rules to process new patient enrollments and enter information into the relevant system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry-related exceptions and communicate with patients, prescribers, and other stakeholders as needed.
• Provide support to pharmacists, both in the office and in different locations, and escalate issues to senior-level staff as appropriate.
• Obtain a valid professional license or certification within the initial 90 days and maintain an active professional license or certification.

Essential Qualifications

• High school diploma or GED.
• Basic level computer skills, including starting and shutting down a computer, using a mouse, and accessing information online.
• Basic web browser skills, including opening a browser, typing URLs, using a search engine, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board of Pharmacy or a nationally recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a call center representative, you will have access to training and development programs that will help you enhance your skills and knowledge in the healthcare and customer service industry. Our organization offers a dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning.

Work Environment and Company Culture

arenaflex is an equal opportunity employer that values diversity and inclusion. We strive to create a work environment that is respectful, inclusive, and supportive of all employees. Our company culture is built on the principles of integrity, compassion, and excellence, and we expect all employees to embody these values in their work.

Compensation, Perks, and Benefits

As a call center representative with arenaflex, you can expect a competitive salary range of $25-$35 per hour, as well as a comprehensive benefits package that includes health insurance, paid time off, and retirement savings plans. We also offer a range of perks and incentives, including opportunities for professional development and advancement, flexible work arrangements, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity with arenaflex. As a call center representative, you will play a vital role in supporting our mission to improve healthcare outcomes and make a positive impact on our communities. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex.