**Experienced Live Chat Representative – Delivering Exceptional Customer Service in a Dynamic Remote Environment**

At arenaflex, we're committed to revolutionizing the way we interact with our customers, and we're looking for a highly skilled and motivated Live Chat Representative to join our team. As a key member of our customer service team, you'll be responsible for providing top-notch support to our site visitors, answering their questions, and connecting them with our practice-based professionals who will help them book in-person consultations. **About arenaflex** arenaflex is a leading provider of innovative solutions in the healthcare industry. We're dedicated to delivering exceptional customer experiences, and our customer service team is at the forefront of this effort. As a Live Chat Representative, you'll be working in a fast-paced, dynamic environment where no two days are ever the same. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering outstanding results. **Responsibilities** As a Live Chat Representative, you'll be responsible for: * Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations * Managing multiple chat-based conversations in real time while providing timely responses * Following our lead journey process as applicable * Focusing on quantity: responding effectively to 100% of live chats * Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts * Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals * Assisting with PL efforts for other practice locations as needed * Providing accurate information to include starting prices or other approved information * Qualifying leads * Assisting in any sales-related administrative tasks as needed or as assigned * Other ad hoc projects and tasks as assigned **Essential Qualifications** To be successful in this role, you'll need: * At least 1 year of sales experience, preferably in inside sales and/or remote positions * Experience using a CRM tool, preferably Intercom or Salesforce * Typing speed of 60+ words per minute * Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate, and timely responses * Proficiency in Microsoft Office and Google Suite * Excellent verbal and written communication * Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations * Strong organizational and multitasking skills * Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude * Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies **Preferred Qualifications** While not required, the following qualifications would be a plus: * Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) * Availability for training from 9am-5pm local time * Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!) **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong organizational and multitasking skills * Ability to learn new techniques and adapt to changing priorities * Proficiency in Microsoft Office and Google Suite * Experience using a CRM tool, preferably Intercom or Salesforce * Typing speed of 60+ words per minute * Ability to manage multiple live chat conversations at any given time while providing outstanding customer service **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Live Chat Representative, you'll have the opportunity to: * Work with a talented team of professionals who are passionate about delivering outstanding results * Develop your skills and competencies in a dynamic and fast-paced environment * Participate in ongoing training and development programs to help you achieve your career goals * Collaborate with Leadership to reach strategic sourcing and sales goals * Assist with PL efforts for other practice locations as needed **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Live Chat Representative, you'll have the opportunity to work from the comfort of your own home, with the flexibility to set your own schedule. Our company culture is built on the principles of: * Collaboration and teamwork * Innovation and creativity * Customer-centricity and excellence * Continuous learning and development * Flexibility and work-life balance **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Flexible scheduling and remote work options **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job