**Experienced Technical Customer Support Specialist – Hybrid Model – arenaflex**

At arenaflex, we're a forward-thinking organization that's revolutionizing the way we approach technology and customer support. Our team is passionate about delivering exceptional experiences to our clients, and we're looking for a skilled Technical Customer Support Specialist to join our ranks. If you're a problem-solver with a knack for troubleshooting and a passion for delivering top-notch support, we want to hear from you. **About arenaflex** arenaflex is a dynamic organization that's dedicated to pushing the boundaries of innovation and customer satisfaction. Our team is comprised of talented individuals who share a common goal: to deliver exceptional experiences to our clients. We're a company that values collaboration, creativity, and a willingness to learn and grow. Our hybrid model allows for a perfect blend of remote work and in-person collaboration, giving you the flexibility to work from anywhere while still being part of a dynamic team. **Responsibilities** As a Technical Customer Support Specialist at arenaflex, you'll play a critical role in delivering exceptional support to our clients. Your responsibilities will include: * **Customer Support** + Handle customer inquiries and troubleshoot technical issues with ease and professionalism + Review logs, identify root causes, and implement solutions to resolve issues efficiently + Support installations, upgrades, and escalations as needed, ensuring seamless customer experiences * **Documentation** + Record, prioritize, and resolve tickets in our internal system with precision and accuracy + Create documentation for troubleshooting and customer processes, ensuring that knowledge is shared and retained * **Inventory Management** + Configure and manage hardware (e.g., servers, HSMs) with expertise and attention to detail + Oversee equipment inventory and shipping logistics, ensuring that our clients receive their equipment on time and in good condition **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * **3+ years of IT experience** (5+ years in a professional role preferred) * **Expertise in TCP, ICP, networking, virtual machines, and SQL databases** * **Strong troubleshooting, problem-solving, and customer-facing skills** (B2B experience required) * **Proficiency in:** + Windows OS, SQL Server Express, and IIS + Networking (IP addressing, subnetting, routing) + Hardware configuration (Windows servers, switches, firewalls) + SysInternals tools and general software installation processes **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package that includes: * **HSA/Deductible plan options** to ensure your health and well-being * **$75 pre-tax phone stipend** to stay connected on the go * **Dental, life insurance, 401K + 5% match** to secure your financial future * **10 days PTO (flexible) and generous holiday pay** to recharge and relax **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional experiences to our clients, and we're looking for like-minded individuals to join our ranks. As a Technical Customer Support Specialist, you'll have the opportunity to: * **Grow your skills and expertise** through ongoing training and development programs * **Collaborate with a talented team** of professionals who share your passion for innovation and customer satisfaction * **Make a real impact** on our clients' experiences and contribute to the success of our organization **How to Apply** If you're a motivated and experienced Technical Customer Support Specialist looking for a new challenge, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering for all employees. Apply for this job