**Experienced Work From Home Customer Service Coordinator - Card Account Servicing**

At arenaflex, we're not just a bank, we're a team of passionate individuals dedicated to changing the face of banking for good. We believe in empowering our associates to be the best people to people, and we're looking for talented individuals like you to join our Customer Care team as a Work From Home Customer Service Coordinator - Card Account Servicing. **Your Voice is Our Voice** As a Work From Home Customer Service Coordinator - Card Account Servicing, you'll be the voice of arenaflex, championing our customers and providing them with real solutions to their financial challenges. You'll be part of a team that's passionate about delivering exceptional customer experiences, and we're committed to supporting you every step of the way. **More Than Just Training, More About You** At arenaflex, we believe in investing in our associates' growth and development. We offer a range of formal and informal learning opportunities to help you succeed in your role and best serve our customers. Our training programs are designed to help you develop the skills and knowledge you need to excel in your position, and you'll have the opportunity to work with a talented team of professionals who are dedicated to helping you grow. **Key Responsibilities** As a Work From Home Customer Service Coordinator - Card Account Servicing, you'll be responsible for: * Providing exceptional customer service to arenaflex customers via phone, email, and chat * Resolving customer complaints and concerns in a timely and professional manner * Processing customer transactions and resolving account issues * Maintaining accurate records and reports to ensure compliance with arenaflex policies and procedures * Collaborating with internal teams to resolve customer issues and improve customer satisfaction * Participating in ongoing training and development to improve customer service skills and knowledge **Essential Qualifications** To be successful in this role, you'll need: * High school diploma, GED or equivalent certification * At least 1 year customer service experience * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive customer information **Preferred Qualifications** We're looking for candidates with: * Experience in a customer service role in the financial industry * Knowledge of banking products and services * Experience with CRM software and other customer service tools * Strong technical skills, including proficiency in Microsoft Office and Google Suite * Ability to work independently and as part of a team **Work From Home Technology Requirements** To ensure a seamless and secure work-from-home experience, you'll need: * A secure home office environment that is free from background noise and distractions * A reliable private internet connection that is not supplied via cellular data or hotspot * A private network that is password protected, with ownership or line of sight to every device on the network * Internet service provided by a Cable or Fiber Internet Service Provider (ISP) * ISP download speeds on VPN of at least 5Mbps, with 10+ Mbps preferred **Work From Home Location Requirements** This role is 100% work from home, and we're unable to consider applicants who do not meet the required arenaflex work-at-home compatible internet access or who live in the states of California, Hawaii, or US territories. **Benefits and Perks** At arenaflex, we believe in taking care of our associates and providing them with a comprehensive benefits package that includes: * Medical, dental, vision, and prescription coverage from Day 1 * Flexible schedule options to fit your needs * Paid time off to relax and recharge * Wellbeing offerings, including backup childcare and mental wellness support * Tuition reimbursement to help you pursue your education goals * Paid training and development opportunities to help you grow in your career * Flexible spending account to help you save for the future * Life insurance and disability insurance to protect you and your loved ones * 401(k) and stock purchase plan to help you build your retirement savings **Career Growth Opportunities** At arenaflex, we're committed to helping our associates grow and develop in their careers. We offer a range of opportunities for advancement, including: * Ongoing training and development to help you improve your skills and knowledge * Opportunities to take on new challenges and responsibilities * A supportive and collaborative work environment that encourages growth and development * A comprehensive benefits package that includes tuition reimbursement and paid training and development opportunities **Work Environment and Company Culture** At arenaflex, we're passionate about creating a work environment that's supportive, collaborative, and fun. We believe in empowering our associates to be their best selves and providing them with the tools and resources they need to succeed. Our company culture is built on a foundation of: * Respect and empathy for our customers and colleagues * A commitment to diversity, equity, and inclusion * A passion for innovation and continuous improvement * A focus on delivering exceptional customer experiences **Compensation and Perks** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked. Remote (Regardless of Location): $43,680 - $43,680 for Customer Service Coordinator Richmond, VA: $43,680 - $43,680 for Customer Service Coordinator **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a team that's dedicated to changing the face of banking for good, we encourage you to apply for this role. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. arenaflex promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. Apply for this job