Part-time Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – arenaflex – College Station, TX

Introduction to arenaflex

arenaflex, a leader in innovative solutions, is seeking a highly motivated and customer-focused individual to join our team as a Part-time Chat Specialist in College Station, TX. As a key member of our team, you will play a vital role in providing exceptional online support to customers inquiring about automotive and recreational vehicle sales, service, finance, and general dealership questions. Our goal is to deliver outstanding customer experiences, drive sales, and foster long-term relationships with our clients.

Job Overview

In this dynamic and fast-paced role, you will engage with customers through online chat, addressing their queries, and providing accurate information about our products and services. Your primary objective will be to turn customer interactions into leads, enabling our dealer clients to generate revenue from their website traffic. If you are passionate about delivering exceptional customer service, enjoy working in a technology-driven environment, and are eager to learn and grow with a reputable company, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a wide range of customer inquiries via online chat, responding to questions about automotive and recreational vehicle sales, service, finance, and general dealership queries.
• Provide accurate and timely information about products and services, ensuring that customers receive the support they need to make informed decisions.
• Narrow down on appointment information to schedule appointments, driving sales and revenue growth for our dealer clients.
• Develop and maintain a comprehensive knowledge base of our ever-evolving products and services, staying up-to-date with industry trends and developments.
• Capture customer contact information for lead generation and client review, ensuring that our dealer clients can follow up with customers and close sales.
• Summarize interactions based on customer needs for client review, providing valuable insights that inform our sales and marketing strategies.

Essential Qualifications

To succeed in this role, you will need:

• Previous experience in retail customer service or the automotive industry, although not necessary, is highly desirable.
• A typing speed of at least 35 words per minute (WPM), with 40 WPM or above preferred.
• Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems.
• A strong ability to multitask, with gaming experience being helpful in this fast-paced environment.
• A positive and professional demeanor, with excellent written and verbal communication skills.
• The ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on delivering exceptional customer service.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a call center or customer service environment, with a proven track record of delivering exceptional customer experiences.
• Knowledge of the automotive industry, with a understanding of sales, service, and finance processes.
• Experience working with CRM software or other customer relationship management tools.
• A certification in customer service or a related field, demonstrating your commitment to delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Part-time Chat Specialist, you will have access to comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in this role. You will also have opportunities to learn from experienced professionals, gain insights into the automotive industry, and develop your career with a reputable company.

Work Environment and Company Culture

arenaflex is a relaxed, yet professional and fun environment to work in. We prioritize the well-being and happiness of our employees, offering a range of benefits and perks, including:

• Onsite dining, medical center, and fitness center at our College Station office.
• A wide variety of sports and social leagues to participate in after work.
• Volunteering initiatives through our Associate Foundation, enabling you to give back to the community.
• A non-smoking environment, promoting a healthy lifestyle.

Compensation, Perks, and Benefits

As a Part-time Chat Specialist at arenaflex, you can expect a competitive salary, with opportunities for growth and development. We also offer a range of perks and benefits, including:

• Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in this role.
• Opportunities for career advancement, with a reputable company that prioritizes employee growth and development.
• A fun and dynamic work environment, with a range of social and recreational activities.
• A competitive salary, with opportunities for bonuses and incentives.

Requirements and Expectations

To be considered for this role, you will need to:

• Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST.
• Must be able to work 5-hour time blocks daily after completing training.
• Must be able to type at least 35 WPM, with 40 WPM or above preferred.
• Must have a positive and professional demeanor, with excellent written and verbal communication skills.
• Must be able to adapt to change and thrive in a quick-paced work environment.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Part-time Chat Specialist at arenaflex, you will play a vital role in driving sales, fostering long-term relationships with our clients, and delivering outstanding customer experiences. With comprehensive training programs, opportunities for career growth and development, and a fun and dynamic work environment, this is an opportunity not to be missed. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex.