Experienced Customer Support Specialist – Remote Online Chat Support with arenaflex (Part-Time, Contract Position)

Introduction to arenaflex and the Industry

arenaflex is a leading organization in the industry, dedicated to providing exceptional customer support experiences. As a remote online chat support specialist, you will play a vital role in ensuring that our clients receive top-notch assistance and support. The customer support industry is rapidly evolving, and arenaflex is at the forefront of this evolution, leveraging cutting-edge technology and innovative strategies to deliver outstanding results. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Job Overview

This is a part-time, contract position that will last until January 24th, with the possibility of extension. As a remote online chat support specialist, you will work from the comfort of your own home, operating within EST hours (9AM-5PM). You will be responsible for providing exceptional customer support to our clients, responding to inquiries, and resolving issues in a timely and professional manner. If you have a strong passion for customer support and are looking for a flexible and rewarding role, this could be the perfect opportunity for you.

Key Responsibilities

As a remote online chat support specialist with arenaflex, your key responsibilities will include:

• Support Ticket Triage: Review and prioritize incoming support tickets, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team.
• Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals.
• Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information.
• Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards.
• Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC).
• Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• At least 1 year of client-facing customer support experience
• Proficiency in Microsoft Office, Excel, and other relevant software applications
• Healthcare background or terminology experience
• Excellent communication and multitasking skills

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Bachelor's degree
• Experience with Zoho Desk or similar help desk software

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent problem-solving and analytical skills
• Strong attention to detail and ability to maintain accuracy in a high-volume environment
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a remote online chat support specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role
• Ongoing coaching and feedback to help you continuously improve and develop your skills
• Opportunities for career advancement and professional growth within the company

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. As a remote online chat support specialist, you will be part of a dynamic and collaborative team that is dedicated to delivering exceptional customer experiences. Our company culture is built on the following values:

• Customer-centricity: We are passionate about delivering exceptional customer experiences and exceeding our clients' expectations.
• Integrity: We operate with honesty, transparency, and integrity in all our interactions.
• Respect: We value and respect our employees, clients, and partners, and strive to create a positive and inclusive work environment.

Compensation, Perks, and Benefits

As a remote online chat support specialist with arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate of $20-24 per hour
• Comprehensive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options
• 401k retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a remote online chat support specialist with arenaflex, you will have the opportunity to work with a dynamic and collaborative team, develop your skills and knowledge, and deliver exceptional customer experiences. Don't miss out on this opportunity to join a leading organization in the industry and take your career to the next level. Apply now to become a part of the arenaflex team!