**Experienced Bilingual Customer Service Representative II – Pharmaceutical Industry Expertise**

**Job Summary:** arenaflex, a global leader in technology and business transformation solutions, is seeking an experienced Bilingual Customer Service Representative II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in the pharmaceutical industry. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Job Description:** **About arenaflex:** arenaflex is a global company with a rich history of innovation and excellence. Founded in 1998, we have grown to become one of the largest IT staffing firms in the US, with a presence in North America, Asia, and Europe. Our mission is to deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. We are proud to have received numerous awards and recognitions, including being named one of America's Best Employers for New Grads by Forbes and one of the Best Companies to Work for by U.S. News & World Report. **Responsibilities:** As a Bilingual Customer Service Representative II, your responsibilities will include: * Providing exceptional customer service to clients in the pharmaceutical industry via phone, email, and chat * Responding to customer inquiries and resolving issues in a timely and professional manner * Utilizing critical thinking skills to analyze customer issues and provide solutions * Maintaining accurate records of customer interactions and issues * Collaborating with internal teams to resolve customer issues and improve processes * Staying up-to-date on industry trends and developments to provide expert advice to customers * Participating in ongoing training and development to improve customer service skills and industry knowledge **Requirements:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 2+ years of experience in customer service, preferably in the pharmaceutical industry * Bilingual in English and Portuguese (Spanish speaking a plus) * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and critical thinking skills * Experience with CRM software and other customer service tools **Preferred Qualifications:** * Experience working in a call center environment * Knowledge of the pharmaceutical industry and regulatory requirements * Certification in customer service or a related field * Experience with data analysis and reporting **Work Environment:** * Remote work opportunity with a flexible schedule * 1st shift, Monday-Friday, 10am-7pm, with occasional Saturday shifts * Collaborative and dynamic work environment with a team of experienced professionals * Opportunities for growth and development in a rapidly evolving industry **Compensation and Benefits:** * Competitive hourly rate: $20.00-$21.00 per hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) plan with company match * Flexible spending account (FSA) and health savings account (HSA) * Paid time off and holidays * Opportunities for professional development and growth **How to Apply:** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where we operate. Apply for this job