**Experienced Dental Lab Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're revolutionizing the dental industry with cutting-edge technology and a passion for delivering exceptional patient care. As a leading dental laboratory, we're committed to empowering dentists and their teams with innovative solutions that transform smiles. We're seeking an experienced Dental Lab Customer Service Representative to join our dynamic team, providing top-notch support to our clients and driving their success. **About arenaflex** arenaflex is the fastest-growing dental laboratory in the country, at the forefront of digital dentistry. Our mission is to provide unparalleled customer service, expert technical support, and innovative solutions that exceed our clients' expectations. With a strong focus on employee growth and development, we offer a unique opportunity for advancement and professional growth. **Responsibilities** As a Dental Lab Customer Service Representative at arenaflex, you'll be the primary point of contact for our dental clients, providing exceptional support and resolving complex case issues with empathy and tact. Your key responsibilities will include: * **Client Communication**: Engage with dental practices directly via phone, email, and chat to understand their key concerns and provide clear explanations to team members as needed. * **Problem-Solving**: Collaborate with team members to resolve clients' clinical case issues, concisely relay solutions to clients, and ensure seamless communication among multiple stakeholders. * **Case Management**: Manage clients' cases, facilitating communication among multiple stakeholders and ensuring timely resolution of issues. * **Reference Materials**: Quickly access reference materials to analyze and determine appropriate responses to phone and email inquiries. * **Documentation**: Document and update customer records based on interactions, ensuring accurate and up-to-date information. * **Administrative Support**: Perform administrative tasks in the billing and administrative departments to develop a holistic view of the business. * **Technology Training**: Learn in-depth how to operate the technology that's changing dentistry and apply this knowledge to provide solutions to clients' problems. **Requirements** To succeed in this role, you'll need: * **Minimum 2 years of experience as a Dental Assistant** (preferably Lead Assistant or EDDA) * **Strong Customer Service Attitude**: Demonstrate a customer-centric approach, rooted in empathy and a passion for delivering exceptional patient care. * **Attention to Detail**: Be extremely detail-oriented and organized, able to meet multiple deadlines and work on multiple customer service cases simultaneously. * **Communication Skills**: Ability to understand clients' key concerns, ask follow-up questions, and record and relay detailed information internally to team members and externally to clients. * **Stakeholder Coordination**: Ability to coordinate with multiple stakeholders and perform in a fast-moving work environment. * **Technical Knowledge**: Willingness to learn and adapt to new technologies and systems. * **Home Office Environment**: A secure home office environment that's free from background noise and distractions is necessary. **Interview Process** To complete this application, please use the link below to start a one-way video interview on Hireflix. You'll be asked to record yourself answering three questions. If you have any issues, please reach out to Hireflix support. https://app.hireflix.com/public-application/65e0f791663b1d14688e9d89 **Internet Connectivity Requirement** arenaflex requires that you have high-speed broadband cable or fiber internet connection with minimum upload/download speeds of 5Mbps/35Mbps. Your internet must come from a wired connection (not a wireless hotspot). arenaflex reserves the right to request proof of your internet provider, speed, service package, and wired connection. **Salary and Benefits** * **Work from Home**: Enjoy the flexibility of working from home, with a dedicated workspace and minimal distractions. * **Paid Holidays**: 8 paid holidays per year, allowing you to recharge and celebrate with loved ones. * **Vacation Time**: 10 vacation days per year, with opportunities to increase each year. * **Insurance Benefits**: Comprehensive dental, health, vision, disability, and life insurance coverage. * **Work Hours**: 7am-4pm Pacific Monday-Friday, with a 1-hour break per day. Break and work hours are slightly flexible. **Career Growth Opportunities** At arenaflex, we're committed to employee growth and development. As a Dental Lab Customer Service Representative, you'll have opportunities to: * **Develop Technical Skills**: Learn in-depth how to operate the technology that's changing dentistry and apply this knowledge to provide solutions to clients' problems. * **Advance Your Career**: With opportunities for advancement and professional growth, you'll be able to take on new challenges and responsibilities. * **Collaborate with Colleagues**: Work with a dynamic team of professionals who share your passion for delivering exceptional patient care. **Work Environment and Company Culture** arenaflex is a dynamic and supportive work environment, with a strong focus on employee growth and development. Our company culture is built on: * **Collaboration**: We work together as a team to deliver exceptional patient care and support our clients' success. * **Innovation**: We're committed to staying at the forefront of digital dentistry, with a passion for innovation and continuous improvement. * **Employee Growth**: We believe in investing in our employees' growth and development, with opportunities for advancement and professional growth. **How to Apply** If you're passionate about delivering exceptional patient care and driving client success, we encourage you to apply for this exciting opportunity. Please use the link below to start a one-way video interview on Hireflix. https://app.hireflix.com/public-application/65e0f791663b1d14688e9d89 We look forward to reviewing your application and learning more about your qualifications and experience. **Job Type**: Full-time **Pay**: $22.00 - $26.44 per hour **Expected Hours**: 40 per week **Benefits**: * 401(k) * Bereavement leave * Dental insurance * Disability insurance * Health insurance * Life insurance * Opportunities for advancement * Paid sick time * Paid time off * Vision insurance * Work from home **Schedule**: * Monday to Friday **Work Location**: Remote Apply for this job